Table 3-7Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

10.91.00 CARTRIDGE ERROR

An error has occurred in the cartridge

1.

Open the cartridge door.

REPLACE BLACK CARTRIDGE

 

2.

Remove the print cartridge, and then

 

 

 

reinstall it.

 

 

3.

Close the cartridge door.

 

 

4.

Turn the product off and then on.

 

 

5.

Verify that a genuine HP print cartridge

 

 

 

is installed in the product.

 

 

6.

Install another print cartridge.

 

 

7.

Verify that the memory tag PCA is

 

 

 

installed in the product.

 

 

8.

Verify that the memory tag connector is

 

 

 

firmly seated in connector J1703 on the

 

 

 

ECU. You might have to remove the

 

 

 

main cooling fan to see this connection.

 

 

 

 

10.XX.YY SUPPLY MEMORY ERROR

The product cannot read or write to the print

1.

Open the cartridge door.

 

cartridge memory tag, or the memory tag is

2.

Remove the print cartridge, and then

 

missing.

 

10.00.0Y = memory is defective

 

reinstall it.

 

3.

Close the cartridge door.

 

10.10.0Y = memory is missing

 

4.

Turn the product off and then on.

 

 

 

 

5.

Verify that a genuine HP print cartridge

 

 

 

is installed in the product.

 

 

6.

Verify that the memory tag PCA is

 

 

 

installed in the product.

 

 

7.

Verify that the memory tag connector is

 

 

 

firmly seated in connector J1703 on the

 

 

 

ECU. You might have to remove the

 

 

 

main cooling fan to see this connection.

 

 

8.

Install another print cartridge.

 

 

 

11.XX INTERNAL CLOCK ERROR

The real time clock has experienced an error.

Printing can continue, but a prompt appears

To continue press OK

XX = 01: Dead clock battery

every time you turn on the product. To resolve

the issue:

 

XX = 02: Dead real time clock

1.

Power cycle the product to see if the

 

 

 

prompt clears.

 

 

2.

If possible, print a configuration page to

 

 

 

record product information, and then

 

 

 

perform an NVRAM initialization routine.

 

 

 

If the initialization routine is successful,

 

 

 

you must re-enter several configuration

 

 

 

parameters (such as the page count and

 

 

 

the serial number).

 

 

3.

If the error persists, replace the

 

 

 

formatter PCA.

 

 

 

 

198 Chapter 3 Solve problems

ENWW