Interpret control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the product.

Message type

Description

 

 

Status messages

Status messages reflect the current state of the product. They inform you of normal product operation

 

and require no interaction to clear them. They change as the state of the product changes. Whenever

 

the product is ready, not busy, and has no pending warning messages, the status message Ready

 

appears if the product is online.

 

 

Warning messages

Warning messages inform you of data and scan errors. These messages typically alternate with the

 

Ready or status messages and remain until you touch the OK button. Some warning messages are

 

clearable. If CLEARABLE WARNINGS is set to JOB on the product SYSTEM SETUP menu, the

 

next job clears these messages.

 

 

Error messages

Error messages communicate that some action must be performed, such as clearing a jam.

 

Some error messages are auto-continuable. If AUTO CONTINUE is set on the menus, the device will

 

continue normal operation after an auto-continuable error message appears for 10 seconds.

 

NOTE: Pressing any button during the 10-second auto-continuable error message overrides the

 

auto-continue feature, and the button function takes precedence. For example, pressing the stop

 

button pauses scanning and offers the option to cancel the job.

Critical-error messages Critical error messages inform you of a product failure. Some of these messages can be cleared by turning the product off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.

Control-panel messages

Table 3-7Control-panel messages

Control panel message

Description

Recommended action

 

 

 

10.10.00 ERROR

The product cannot read or write to the print

 

cartridge e-label, or the e-label is missing

 

from the print cartridge.

1.Verify that a genuine HP print cartridge is installed in the product.

2.Install another print cartridge.

3.Verify that the memory tag PCA is installed in the product.

4.Verify that the memory tag connector is firmly seated in connector J1703 on the ECU. You might have to remove the main cooling fan to see this connection.

ENWW

Tools for troubleshooting 197