Jams in the top cover, rear door, fuser, and duplex area (residual media jam)

Cause

Solution

 

 

Poor contact of the fuser delivery sensor connector.

●Reconnect the connectors (J22 and J24) on the transit (inline) connector.

●Reconnect the connector (J1608) on the ECU.

The fuser delivery sensor (PS2) is defective.

Replace the fuser. See Fuser on page 100.

 

 

The duplex media-feed sensor (PS502) lever is defective

● Check the sensor lever and place it in correct position to

(duplex models).

move smoothly and freely.

 

● Replace the high-voltage power supply if the sensor lever

 

is damaged.

 

 

Poor contact of the duplex media-feed sensor (PS502)

Reconnect the connector (J501) on the high-voltage power

connector (duplex models).

supply.

 

 

The duplex media-feed sensor is defective (duplex models).

Replace the high-voltage power supply.

 

 

Jams in the rear door and fuser area (fuser wrapping jam)

Cause

Solution

 

 

The fuser film or the pressure roller is defective.

Replace the fuser. See Fuser on page 100.

 

 

Jams in the rear door, fuser, and duplex areas (duplex models; duplex re-pickup jam)

Cause

Solution

 

 

The face-down delivery roller is worn or deformed.

Replace the delivery assembly.

 

 

The duplex media-feed sensor (PS502) lever is defective.

● Check the sensor lever and place it in the correct position

 

to move smoothly and freely.

 

● Replace the high-voltage power supply if the sensor lever

 

is damaged.

 

 

Poor contact of the duplex media-feed sensor (PS502)

Reconnect the connector (J501) on the high-voltage power

connector.

supply.

 

 

The duplex media-feed sensor is defective.

Replace the high-voltage power supply.

 

 

ENWW

Clear jams 239