Product Support Options
During the warranty period for the Kodak Professional DCS 500 Series Camera, you are
entitled to product support for both hardware and software, provided your camera is
registered with the Eastman Kodak Company. You may register with Eastman Kodak via
mail.
Support is provided through a variety of options:
1Technical support through the Web site: (http://www.kodak.com):
✔Support includes FAQs (Frequently Asked Questions), downloadable software
updates, and technical topic articles for reading and downloading.
2FaxBack Documents on a variety of subjects. The FaxBack system is available at the
following phone number:
North America 1-800-508-1531
3Authorized Dealers:
Contact your authorized Kodak Professional dealer for help with camera operation
and connection to your computer. Many dealers can also provide training for your
graphics application software, integration consulting, and supporting equipment.
Authorized dealers can also provide help in purchasing a service maintenance
agreement.
4Telephone Support:
Currently, telephone support is provided witho ut char g e during you r warrant y perio d
only. Your camera must be registered with Eastman Kodak to qualify for no-charge
support. You will be asked to provide the serial number of your camera and proof of
purchase may be requested to verify the current status of your warranty. Cameras
found to be out of warranty will require a credit card payment for each call incident.
There is no charge to register your camera with Eastman Kodak Company.
United States: Call 1-800-23-KODAK (1-800-235-6325)
Outside United States: Contact your local Kodak service representative