Procedures |
| Troubleshooting 5 |
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Symptom | Possible Causes | Possible Solutions |
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After you plug the | Radio module is malfunctioning. | Replace the radio module. |
radio module into an |
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electrical outlet, the |
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radio module’s |
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POWER LED |
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lights, but the PASS |
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LED does not light. |
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After you plug the | Radio modules are out of | Power down the carrier, wait 15 seconds, |
carrier into an | synchronization. | and repower it. If you have multiple carriers, |
electrical outlet, the |
| repower the control carrier first, and then |
PASS LED of one or |
| power the expansion carriers in order from |
more radio modules |
| left to right; or use a |
does not light. |
| repower all of the carriers at one time. If the |
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| problem persists, call for Customer |
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| Support.* |
| Radio module is malfunctioning. | 1 Remove all but one radio module from |
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| the carrier. (See “Removing Radio |
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| Module from Carrier” in Chapter 4.) |
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| 2 Test each radio module individually, |
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| verifying that the POWER and PASS |
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| LEDs on each radio module light when |
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| the carrier is powered. |
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| 3 If the PASS LED does not light, the |
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| radio module is malfunctioning. Replace |
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| the radio module and handset. |
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A defective radio | Radio module was inserted | Power down the carrier, wait 15 seconds, |
module was | without first powering down the | and repower it. If you have multiple carriers, |
replaced, and now all | carrier. Carrier is out of | repower the control carrier first, and then |
the handsets have | synchronization. | power the expansion carriers in order from |
less range than |
| left to right; or use a |
before, and the voice |
| repower all of the carriers at one time. |
quality has |
| If the problem persists, call for Customer |
deteriorated. |
| Support.* |
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When turned on, the | Electrical outlets may not be up to | Verify that the outlets for the |
handset display | specifications. Electrical problems, | communications system switch and for the |
shows lines going on | such as no ground or floating | carrier(s) meet electrical requirements. (See |
hold and line | ground, can cause the switch to | “AC Outlet Check” in Chapter 2.) |
selections changing | send or receive spurious current, |
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without any buttons | causing problems in switch |
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being pressed. | protocol. |
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*See “Customer Support” in the Copyright and Legal Notices at the beginning of this book
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use | Issue 3 October 1999 105 |
