Procedures |
| Troubleshooting 5 |
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Handset Problems
Symptom | Possible Causes |
| Possible Solutions |
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After you press O, | There is no battery pack in the |
| Insert a battery pack in the handset. |
display does not show | handset. |
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anything. | Battery pack is not inserted properly |
| Reinsert the battery pack in the |
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| ||
| in the handset. |
| handset. |
| Battery pack is not charged. |
| Place the handset with its battery |
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| into the handset cradle until fully |
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| charged, or remove the handset |
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| battery pack, and place it in the |
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| battery charger’s spare battery |
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| compartment until fully charged. If |
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| you have a charged battery pack, |
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| use it while the other battery pack |
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| recharges. |
| Battery pack is defective. |
| Call Customer Support for a |
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| replacement battery.* |
After you press O, | Handset is out of range of its | • | Fully extend the handset antenna. |
handset double beeps, | matching radio module. | • | Move the handset closer to the |
RANGE flashes in the |
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| radio module. | |
display, and then |
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| |
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| |
display goes blank. | Serial numbers for the handset and the |
| The handset and radio module must |
| radio module do not match. |
| be a matched pair. |
| Another electrical device or metal |
| Remove the electrical device that is |
| walls are causing interference. |
| causing interference, or move the |
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| handset or the radio module to |
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| another location. |
| Radio module is not powered. |
| Power the radio module. |
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After you press O, | Telephone line cord is not plugged |
| Power down the radio module or |
dial tone is not heard. | into the radio module. |
| carrier(s). Wait 15 seconds. Plug the |
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| telephone line cord into the radio |
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| module, then repower the radio |
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| module or carrier(s). |
| Communications system switch is not |
| Check the wiring for the switch and |
| operating properly. |
| verify that the switch has power. |
| Station wiring is incorrect. |
| Check your station wiring, referring |
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| to the table in “Radio |
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| Module/Switch Wiring” in Chapter |
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| 2 and your switch manual’s station |
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| port wiring configuration. |
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*See “Customer Support” in the Copyright and Legal Notices at the beginning of this book
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use | Issue 3 October 1999 107 |
