Lucent Technologies MDW 9031DCP manual PARTNER, Partner

Procedures Troubleshooting 5

Symptom	Possible Causes	Possible Solutions
Volume is too low at	Handset or radio module is not	Place the handset in Wireless Test
any setting and there is	working properly.	Mode and determine the signal
noise on the line.		strength and voice quality as
		described in Chapter 3. Use the
		Close-Up Test described in
		“Performance/Range Test in
		Wireless Test Mode” in Chapter 3.
	Connection between the radio module	Check the connection between the
	and the communications system	radio module and the
	switch/control unit is incorrect.	communications system
		switch/control unit as described in
		Chapter 2.
	Telephone line may be producing	Report line trouble to your local
	noise.	phone company.
Your business has two	There was a recent occurrence of	1 Unplug the carrier(s) power
or more wireless phones	lightning or a power failure.	cord(s) from the electrical
installed and all		outlet.
handsets seem to have		2 Wait 15 seconds, then repower
developed interference
		the carrier(s) in order, from left
problems at the same
		to right.
time.
You are on a call and	Communications system in key mode	Refer to Chapter 6, “MDW
you hear radio	has all lines set to ring. An incoming	9031/9031DCP Pocket Phone
interference when	call “wakes up” all of the other radio	Compatibility,” to reset line ringing
another call rings.	modules at the same time to ring the	options.
	other phones.
Voice quality for a call	Line ringing options are incorrectly	Refer to Chapter 6, “MDW
in progress degrades for	set for extensions with radio modules	9031/9031DCP Pocket Phone
more than 6 seconds	in the first expansion carrier.	Compatibility,” to reset line ringing
(PARTNER, PARTNER		options.
Plus, PARTNER II,
PARTNER Advanced
Communications
System in key mode,
MERLIN, MERLIN
Plus, and MERLIN II
Systems only).

MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166 Issue 3 October 1999 113