2 Troubleshooting Procedures

2.1 Troubleshooting

2.1Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.) The FRUs covered are:

1.

Power supply

7.

Display

13.

Sound

2.

System Board

8.

Optical Disk Drive

14.

TV Tuner

3.

USB FDD

9.

Modem

15.

Bridge Media slot

4.

2.5” HDD

10.

LAN

16.

PCI ExpressCard slot

5.

Keyboard

11.

Wireless LAN

 

 

6.

Touch pad

12.

Bluetooth

 

 

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01 initial configuration of the 3.3 Setting of the hardware configuration in Chapter 3. Also update with the latest BIOS as described in Appendix G “BIOS Rewrite Procedures”

After replacing the LCD, update with the latest EC/KBC as described in Appendix H “EC/KBC Rewrite Procedures” to set the SVP parameter.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary:

1.Phillips screwdrivers (For replacement procedures)

2.Implements for debugging port check

Toshiba MS-DOS system FD

RS-232C cross cable

Test board with debug port test cable

PC for displaying debug port test result

QOSMIO G20 Maintenance Manual (960-511)

[CONFIDENTIAL]

2-1

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Toshiba QOSMIO G20 manual Troubleshooting Procedures