Black Box KV162A manual Calling Black Box, Shipping and Packaging, Troubleshooting

CHAPTER 11: Troubleshooting

11.2 Calling Black Box

If you determine that your ServSwitch Multi is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem;

•when the problem occurs;

•the components involved in the problem—that is, what types of computers, what type of keyboard, brand of mouse, make and model of monitor, etc.;

•any particular application that, when used, appears to create the problem or make it worse; and

•the results of any testing you’ve already done.

Filling out a copy of the Problem Report in Appendix B should provide most of the information we need to get started.

11.3 Shipping and Packaging

If you need to transport or ship your ServSwitch Multi:

•Package it carefully. We recommend that you use the original container.

•Before you ship the unit back to Black Box for repair or return, contact us to get a Return Materials Authorization (RMA) number.

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