Appendix B Problem Report, Servswitch Multi

SERVSWITCH™ MULTI

Appendix B: Problem Report

If you have trouble with your ServSwitch Multi system, first try to find an entry for the problem in Section 11.1 and take the steps recommended there. If you don’t see any entry that might apply to the trouble you’re having, or if none of the recommended actions solve the problem, please completely fill out a copy of this Problem Report form before calling Black Box Technical Support. Have this report, as well as a copy of your system- configuration charts from Appendix A, ready to be faxed to Black Box if the technician asks that you do so.

Today’s Date: _________________ Your Name: __________________________________________________

Your Phone No.: ____________________________ Your Fax No.: ___________________________________

Your Email Address: __________________________________________________________________________

Customer Number (if you’ve been assigned one; if you are the only person who calls in from your company, this number should be in the blue box on the back cover of your catalog): ____________________________________

Contact Number (if you haven’t been assigned a Customer Number; this can also be found in the blue box on the back cover of your catalog): ____________________________________________________________________

Service-Call Number (if you’ve been assigned one as a result of an earlier call about this problem):

___________________________________________________________________________________________

Date Problem First Began: _____________________________________________________________________

Problem Description: __________________________________________________________________________

___________________________________________________________________________________________

CPU Channels Affected: _________________________ Serial Channels Affected: ________________________

USR Channels Affected: _________________________ Mgmt. Channels Affected: ________________________

XMT Channels Affected: _________________________ Hub XMT Ports Affected: ________________________

RCV Channels Affected: _________________________ Hub RCV Ports Affected: ________________________

Problem Resolution (for future reference): _________________________________________________________

___________________________________________________________________________________________

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Black Box KV162A manual Appendix B Problem Report, Servswitch Multi

Models: KV162A

Appendix B: Problem Report