Working with the logs
Cisco TelePresence Content Server 4.1 printable online
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To view the Content Server logs go to Management settings > Server logs. The logs from the
Content Engine are d isplayed by default: t o view other logs, sel ect from the drop-down list.
• To view a log, click th e name of the log file and se lect to open it or save it .
• If the list is long, there may be more than on e p age: click on a page numb er to display the logs.
• To delete a log, select i t and click Delete selected. (The current log is displayed at t he top of
the list. Except for Content Library logs, the current log cannot be deleted.)
All server logs can also be accessed from th e E:\logs directory on t h e Content Server. Servic e event
logs for the Content Engine, Transcode Eng ine, and Helper services can be found in th e Windows
Event Viewer when you R em ote Desktop int o th e Content Server. These e vents show service star t ing
and stopping inform at ion.
Content Engine logs
Content Engine log s include information generated by the Con tent Engine service ab out:
• Incoming and outg oing calls
• Codecs in call, call sp eed
• Dual video start/st op during a call
• Gatekeeper and SIP r eg istrations
• Information abou t the generation of live st reaming and live tran scoded outputs
• Reasons for disconn ected and rejected ca lls
A new log is created ever y time the Content Eng ine service restarts, or if the current log exceeds 10
MB.
Transcode Engine logs
The Transcode Engine logs include information about offline transcoded outputs including the output
size and format, an d how long the output took t o transcode.
A new log is created ever y time the Offline Tran scode Engine service i s restarted, or if the current log
exceeds 10 MB.
Helper logs
The Helper logs show in formation from th e Helper service, incl uding:
• The transfer of transco ded and dump files from temporary to final st orage location
• Exporting and imp orting of .tcb files
• FTP transfer
• Hinting for MPEG-4 for QuickTime ou t puts
• When conference outp uts have been deleted
A new log is created ever y time the Helper service is restarted, or if t he current log exceed s 10 MB.
Content Library logs
The Content Librar y log s include informat ion reported by th e web interface. Most log entries can be
ignored unless som ething unexpected h as occurred while usi ng the interface.