Backing up and restoring the Content Server
Cisco TelePresence Content Server 4.1 printable online
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Make sure that you are usi ng a backup taken from the same Content Server th at you are restoring. If
you want to restore to a d i f ferent Content S erver, contact your Cisco resel ler.
Note: If your media is locat ed on a Network Attach ed Storage device (NAS) , or on an external media
server, this proced ure will not restore these files. You must have a m edia backup taken at t he same
time as the Content Server backup and you must restore this media b acku p as well; otherwise, you
may not be able to play so m e conferences.
Follow these steps t o restore the Content S erver from a backup.
1. End any calls in progress.
2. Log on to the Content Server using Remote Desktop.
3. Uninstall the Cisco TelePresence Con tent Server software:
a. Go to Start > Control Panel > Add or Remove Programs.
b. Select Content Server and click Change.
c. Select the Remove op t ion and click Next. Cont i nue until the install er h as finished
uninstalling.
d. Select Microsoft SQL Server 2005 and click Remove.
e. In Component select ion, select TCS database engine and click Next. Continue until the
installer has finished uninstalling.
f. Select Microsoft SQL Server VSSWriter and click Remove. Continue until the install er
has finished uninsta l l i ng.
g. Select Microsoft SQL Server Setup Support Files and click Rem ove. Continue until the
installer has finished uninstalling.
4. Browse to C:\Windows\Secu rity and look for files ca lled edb*.log. (Th ere is edb.log and at least
one more file often ca l l ed edbtmp.log or edb0 000*.log). DO NOT delet e edb.log, but delet e the
other files. Not rem oving these files could result in future upg rades failing following a restore.
5. Start the Backup and rest ore wizard: go to Star t > All Programs> Accessor ies > System
Tools > Backup.
6. Select Restore files and settings and click Next.
7. In What to restore, select Local Disk [C:], Local Disk [E:] and System State and click Next.
8. In the Completing th e Backu p or Restore Wizard , click Advanced.
9. From Where to restore, lea ve the default settin g – Original location. Click Next and OK to
acknowledge the warning.
10. In How to restore, select Replace existing files and click Next.
11. Leave the default opti on s selected in Advance d restore options and cl ick Next.
12. Check the choices and click Finish.
13. The restore process start s and progress is disp layed. When it complet es you can display a
detailed report by clicking Report.
14. You must restart the Content Server after the restore process.