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Cisco WAN Manager User’s Guide
Version 10.5, Part Number 78-12945-01 Rev. D0, August 2003
Preface Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network perf orma nc e i s d egr ad ed. Ne twor k fun ctio na lit y i s not ice ably i mpair ed , bu t most
business operations continue.
•P4—You need informat ion or assi sta nce on C isc o prod uc t ca pa bili ti es, prod uct i ns ta lla ti on, o r ba sic
product configuration.
In each of the above cases, use th e Ci s co TAC website to q ui ck ly find an s w ers to y o ur q ue sti on s.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your te chni cal i ssue b y us ing t he TAC online resour ce s, Cis co. com re gi stere d u ser s
can open a case online by using the TAC Case Open tool at t he following website:
http://www.cisco.com/tac/caseo pen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. T o ob tai n a dir ect ory of t oll- fre e numbe rs fo r yo ur cou nt ry, go to the following
website:
http://www.cisco.com/warp/pu blic/687/Directory/Dir TAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your productio n network is down, causing a critical impact to business opera tions if service is
not restored quickly. No w orkaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.