148 Solving Problems
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Yes. Go to step 3.
No. The printer is probably defective. If you bought the printer from
Dell, contact Dell for technical assistance. If you did not, take it to an
authorized service center for repair.
3Try to print again.
Does the print operation complete successfully?
Yes. The problem is resolved.
No. Contact Dell for technical assistance.
Serial or Parallel Device Problems NOTE: If you are having a problem with a printer, see "Printer Problems."
If a system message indicates a se rial or parallel port problem or if
equipment connected to a port seems to perform incorrectly or not at all,
the source of the problem can be any of the following:
•A faulty connection between the port and the device
•Incorrect settings for system setup options
•Incorrect settings in the operating system's configuration files
•A faulty cable between the port and the device
•A faulty device
•Faulty port logic on the system board
•If the problem is with a serial port, conflicting COM port settings
•If the problem is with a parallel port, conflicting LPT port settings
•Incorrect or missing drivers
Basic Checks:
•Check the diagnostic lights to see if the specific problem is identified.
•Disconnect the cable from the computer and check the cable
connector for bent or broken pins. Check for damaged or frayed cables.
•If the cable is not damaged, ensure that it is firmly connected to the
computer.