Norway Lysaker, Poland Warsaw, Portugal, Getting Help | Dell 530

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

	Country (City)	Department Name or Service Area,	Area Codes,
	International Access Code	Website and E-mail Address	Local Numbers, and
	Country Code		Toll Free Numbers
	City Code

	Norway (Lysaker)	Technical Support	671 16882
	International Access Code: 00	Relational Customer Care	671 17514
	Country Code: 47	Home/Small Business Customer Care	23162298
		Switchboard	671 16800
		Fax Technical Support (Upplands Vasby, Sweden)	46 0 85 590 05 594
		Fax Switchboard	671 16865
		Website: http://support.euro.dell.com
		E-mail: nor_support@dell.com
		E-mail Support for Servers:
		Nordic_server_support@dell.com

	Poland (Warsaw)	Technical Support	22 57 95 700
	International Access Code: 011	Customer Care	22 57 95 999
	Country Code: 48	Sales	22 57 95 999
	City Code: 22	Fax	22 57 95 998
		Switchboard	22 57 95 999
		Website: http://support.euro.dell.com
		E-mail: pl_support@dell.com

	Portugal	Technical Support	35 800 834 077
	International Access Code: 00	Customer Care	800 300 415 or
	Country Code: 35		35 800 834 075
	Country Code: 35	Sales	800 300 410 or 800 300 411
		Sales	800 300 410 or 800 300 411
			or 800 300 412
		Fax	35 121 424 01 12
		E-mail: es_support@dell.com

	Singapore (Singapore)	Technical Support	toll free: 800 6011 051
	International Access Code: 005	Customer Service (Penang, Malaysia)	604 633 4949
	Country Code: 65	Transaction Sales	toll free: 800 6011 054
		Corporate Sales	toll free: 800 6011 053

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Getting Help

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Dell 530 manual Norway Lysaker, Poland Warsaw, Portugal, Singapore Singapore, Getting Help

Contents

USER’S Guide Support.dell.com Abbreviations, Acronyms, and Definitions Contents Installing and Configuring Software Security Cable Slot and Padlock Ring Computer Memory Installation Guidelines Installing a CD, Zip, or Other Externally Accessible Drive107 109 Serial or Parallel Device Problems 148 When to Use the Dell Diagnostics 175138 139 Returning Items for Warranty Repair or Credit 213 190192 193 234 EN 55022 Compliance Czech Republic Only 235241 243 Safety Information Safety Information Safety First-For You and Your ComputerWhen Working Inside Your Computer Safety Information Protecting Against Electrostatic Discharge Ergonomic Computing Habits Safety Information About Your Computer Resource Contents Using the Resource Finding Information and Assistance Resource Contents Using the Resource User’s Guides Go to http//support.dell.com Go to http//premiersupport.dell.com Fr o n t V i e w o f t h e C o m p u t e r Controls and lights Connecting devicesFront View of Your Computer Diagnostic lights Hard-drive access lightDiskette-drive Power button Power light Externally Controls and Lights E n i n g t h e D r i v e D o o r Connecting Devices Po w e r B u t t o n Fu n c t i o n s Speaker/Headphone Jack Ieee 1394 FireWire ConnectorUSB Connectors Back View of Your Computer C k Pa n e l Fe a t u r e s Audio Connectors Serial Port ConnectorsParallel Port Connector Network Adapter PS/2 Mouse ConnectorPS/2 Keyboard Connector Network Connection Requirements Inside Your Computer System cables System board components Front panel components Interior service label System CablesS i d e t h e C o m p u t e r Front panel Brace Cable retainer S t e m C a b l i n g Microprocessor Fan AccessibleBootable Eide and/or System Board Components S t e m B o a r d C o m p o n e n t s S t e m B o a r d L a b e l s Connector or Component LabelSystem Board Labels Front panel audio connector Port 2 USB connectorsFront Panel Components S t e m B o a r d L a b e l s c o n t in u e d Fr o n t Pa n e l L a b e l s Connector LabelFront Panel Labels About Your Computer Advanced Features Ieee 1394 FireWire Power Management Dell System Utilities Advanced Features System SettingsEntering System Setup System Setup Screens System Setup Navigation Keys KeysAction Changing the Boot SequenceS t e m S e t u p N a v i g a t i o n Ke y s Network interface controller Boot sequence Remote wake up Network Operations Boot Sequence Network ConfigurationsNetwork Interface Controller Remote Wake Up T w o r k O p t i o n S e t t i n g s Integrated DevicesIeee PS/2 mouse Dell OpenManage Client Instrumentation ManageabilityDell OpenManage IT Assistant Downloading Systems Management Utilities Click Downloads for Your Dell Chassis Intrusion Detection Enter system setupSecurity Security Cable Slot and Padlock Ring Password Protection System PasswordSystem password Setup password Assigning a System Password Using Your System Password Screen when Password Status is set to Unlocked Deleting or Changing an Existing System Password Setup Password Assigning a Setup Password Disabling System and Setup Passwords Operating Your Computer With a Setup Password EnabledDeleting or Changing an Existing Setup Password Open the computer cover Close the computer cover Advanced Features Jumper Settings Jumper Setting DescriptionS t e m B o a r d J u m p e r s S t e m B o a r d J u m p e r S e t t i n g s Installing and Configuring Software Installing a Tapi Device Tapi Installing a Tapi Sound Card Lay the computer down on its right side Ieee 1394 FireWire Power Management Po w e r M a n a g e m e n t Sleep State Wake-Up Methods Windows Windows NT Auto Power On Dell System UtilitiesAutoShutdown Asset Tag Advanced Features Removing and Installing Parts Computer Battery Removing and Installing Parts Computer CoverOpening the Computer Cover Opening the computer cover Closing the computer cover Cover release latch Security cable slot Closing the Computer CoverE n i n g t h e C o m p u t e r C o v e r O s i n g t h e C o m p u t e r C o v e r T e r i o r S e r v i c e L a b e l Interior Service LabelInterior service label Removing and Installing Parts Computer Memory Socket Removing and Installing Parts M o r y M o d u l e L a b e lS t e m B o a r d M e m o r y C o m p o n e n t s Suspend-to-RAM STR light M o r y R i s e r B o a r d C o m p o n e n t s Computer Memory Installation GuidelinesSystem Board Installation Riser Board Installation Addressing Memory with 4-GB Configurations APICs Total Memory Riser Board a Riser Board B Socket Sample ConfigurationsTotal Memory Socket Upgrading Computer Memory Close the computer cover Re m o v i n g a M e m o r y M o d u l e Securing clips Memory socket Removing and Installing PartsRemoving a Memory Module Installing a Memory Module Install i n g a M e m o r y M o d u l eRemoving Memory Riser Boards Remove the microprocessor airflow shroud Removing and Installing Parts Re m o v i n g M e m o r y R i s e r B o a r d s Memory riser board a Memory riser board B System board Installing Memory Riser Boards Install i n g M e m o r y R i s e r B o a r d s Disk Drives and Media I v e Ty p e s Installing a CD, Zip, or Other Externally Accessible Drive Removing and Installing Parts Re m o v i n g t h e D i s k e t t e D r i v e Drive Removing and Installing Parts Install i n g t h e D i s k e t t e D r i v e Removing and Installing Parts Removing and Installing Parts Diskette system board connector Close the computer cover Installing a Hard Drive Re m o v i n g a H a r d D r i v e Drive Bracket rails Screws Install i n g a H a r d D r i v e 100 Removing and Installing Parts Removing and Installing Parts 101 T a c h i n g C a b l e s f o r a H a r d D r i v e 102 Removing and Installing Parts Eide Device Installation Guidelines Jumper SettingsRemoving and Installing Parts 103 General Guidelines Scsi Device Installation Guidelines 104 Removing and Installing PartsEide Cables Scsi ID Numbers Fault S C S I I D S e t t i n g s Removing and Installing Parts 105Device Termination System Board Controller Controller Card Device 106 Removing and Installing Parts Scsi Cables Expansion Cards Installing an expansion card Removing an expansion cardRemoving and Installing Parts 107 P a n s i o n C a r d Ty p e s Removing and Installing Parts 109 Installing an Expansion Card32-bit 33 MHz AGP connector PCI connector 64-bit 66 MHz 110 Removing and Installing Parts Card retention arm Card bracket Removing and Installing Parts 111 Card retention arm Install i n g a n E x p a n s i o n C a r d112 Removing and Installing Parts Removing and Installing Parts 113 Removing an Expansion Card 114 Removing and Installing Parts Removing the Microprocessor Airflow Shroud Removing and Installing Parts 115Microprocessor Airflow Shroud Airflow shroud Top anchor tabs Bottom anchor tabs Installing the Microprocessor Airflow Shroud116 Removing and Installing Parts Removing and Installing Parts 117 Installation Guidelines Installation guidelines Upgrading the microprocessors118 Removing and Installing Parts Microprocessor Removing and Installing Parts 119 120 Removing and Installing Parts Microprocessor Microprocessor socket Socket lever Removing and Installing Parts 121Re m o v i n g t h e M i c r o p r o c e s s o r Install i n g t h e M i c r o p r o c e s s o r 122 Removing and Installing Parts Install the airflow shroud Close the computer cover Removing and Installing Parts 123 Removing a VRM Installing a VRM 124 Removing and Installing PartsRemoving a VRM Remove the airflow shroud Installing a VRM VRM connectorRemoving and Installing Parts 125 Re m o v i n g a V R M 126 Removing and Installing Parts Computer Battery Removing and Installing Parts 127 128 Removing and Installing Parts Install i n g t h e C o m p u t e r B a t t e r yBattery Battery socket Removing and Installing Parts 129 Removing and Installing Parts Technical Specifications 132 Technical Specifications MemorySystem Information Video Expansion Bus Technical Specifications 133Audio Key Combinations 134 Technical SpecificationsPorts Power Technical Specifications 135Controls and Lights Physical 136 Technical Specifications Environmental Solving Problems Finding Solutions Problem Action138 Solving Problems L v i n g P r o b l e m s Power Problems Power Light CauseSolving Problems 139 Po w e r L i g h t codes 140 Solving Problems Po w e r L i g h t codes c o n t in u e d Monitor Problems Monitor Power Light CauseSolving Problems 141 N i t o r L i g h t codes 142 Solving Problems Solving Problems 143 Video ProblemsCheck the monitor power light 144 Solving Problems Sound and Speaker Problems Solving Problems 145 146 Solving Problems Solving Problems 147 Printer ProblemsPerform the procedure in Serial or Parallel Device Problems Serial or Parallel Device Problems 148 Solving Problems Solving Problems 149 Mouse Problems 150 Solving Problems Solving Problems 151 Keyboard Problems 152 Solving Problems Diskette Drive Problems Solving Problems 153 154 Solving Problems Hard Drive Problems Solving Problems 155 156 Solving Problems Solving Problems 157 Battery Problems 158 Solving Problems Solving Problems 159 Expansion-Card ProblemsReplace the battery 160 Solving Problems Solving Problems 161 Network Problems 162 Solving Problems Restart a Computer That Is Not Responding Recover From a Program That Is Not RespondingSolving Problems 163 164 Solving Problems Repair a Wet Computer Solving Problems 165 Repair a Dropped or Damaged Computer 166 Solving Problems Hardware Conflicts System Memory Problems Solving Problems 167 168 Solving Problems Microprocessor Problems Solving Problems 169 170 Solving Problems Solving Problems 171 System Board ProblemsRemove and install the VRMs Close the computer cover Open the computer cover Solving Problems 173 Reset Corrupted Bios SettingsPerform the procedure in Reset Corrupted Bios Settings 174 Solving Problems Dell Diagnostics When to Use the Dell DiagnosticsFeatures Solving Problems 175 176 Solving Problems Before You Start TestingRunning the Dell Diagnostics Option 1 Start/Continue Windows NT Installation Solving Problems 177 Option 5 Network Adapter Diagnostics/Configuration 178 Solving Problems Solving Problems 179 L l D i a g n o s t i c s M a i n M e n u V a n c e d Te s t i n g S c r e e n Advanced Testing180 Solving Problems Advanced Testing Help Menu Solving Problems 181V a n c e d Te s t i n g H e l p C a t e g o r i e s Help Option Description System Messages 182 Solving ProblemsMessages and Codes Message Cause Action Solving Problems 183S t e m M e s s a g e s S t e m M e s s a g e s c o n t in u e d OS Install Mode option184 Solving Problems System Board Problems Solving Problems 185 Drive Problems 186 Solving Problems Solving Problems 187 Again, see System Memory Problems 188 Solving Problems Solving Problems 189 190 Solving Problems System Beep Codes Code Cause Action Solving Problems 191S t e m B e e p codes 192 Solving Problems S t e m B e e p codes c o n t in u e d Diagnostics Messages Diagnostic LightsSystem lights Diagnostic lights System Lights 194 Solving Problems S t e m L i g h t codes c o n t in u e d Diagnostic Lights Solving Problems 195A g n o s t i c L i g h t codes B e f o r e P O S T Light Pattern Cause Action Power Management 196 Solving Problems Solving Problems 197 198 Solving Problems A g n o s t i c L i g h t codes D u r i n g P O S T Solving Problems 199 Snmp Platform Event Traps Description Code 200 Solving ProblemsM P P l a t f o r m E v e n t Tr a p s Software Problems Solving Problems 201 202 Solving Problems Input Errors Error MessagesSolving Problems 203 Operating System Compatibility 204 Solving Problems Device DriversMemory-Resident Programs Program Conflicts Fault I R Q a s s i g n m e n t s Solving Problems 205Memory Address Conflicts Interrupt Assignment Conflicts 206 Solving Problems Bios Recovery UtilityFault I R Q a s s i g n m e n t s c o n t in u e d Solving Problems 207 Solving Problems Getting Help Help Overview Dell Contact Numbers Run the Dell Diagnostics Help OverviewTechnical Assistance Help Tools World Wide Web Getting Help 211 AutoTech Service TechFax ServiceTechnical Support Service Automated Order-Status System Problems With Your Order Getting Help 213 Before You Call 214 Getting Help Diagnostics Checklist Service tag bar code on the back of the computer Dell Contact Numbers Australia SydneyAustria Vienna Website http//support.euro.dell.com Belgium Brussels BrazilBrunei Canada North York, Ontario China Xiamen Czech Republic PragueDenmark Horsholm Finland Helsinki Home and Small Business CorporateGermany Langen Hong Kong 220 Getting Help Ireland CherrywoodItaly Milan Home and Small Business Getting Help 221 Japan KawasakiWebsite http//support.jp.dell.com Korea Seoul Latin America LuxembourgMacau Malaysia Penang Mexico Netherlands AmsterdamNew Zealand Getting Help 223 Norway Lysaker Poland WarsawPortugal Singapore Singapore South Africa Johannesburg Southeast Asian and PacificCountries Spain Madrid Home and Small Business Sweden Upplands Vasby Switzerland GenevaTaiwan Thailand Bracknell Getting Help 227 A. Austin, Texas 228 Getting Help Additional Information Regulatory Notices 230 Additional Information FCC Notices U.S. Only Additional Information 231 Class a Class B 232 Additional Information Additional Information 233 IC Notice Canada OnlyCE Notice European Union Battery Disposal 234 Additional Information Additional Information 235 EN 55022 Compliance Czech Republic OnlyVcci Notice Japan Only Class a ITE Class B ITEC I C l a s s a I T E Re g u l a t o r y M a r k 236 Additional Information MIC Notice Republic of Korea Only Class a DeviceC I C l a s s B I T E Re g u l a t o r y M a r k Additional Information 237 Polish Center for Testing and Certification Notice Class B DeviceC C l a s s a Re g u l a t o r y M a r k C C l a s s B Re g u l a t o r y M a r k Wymagania Polskiego Centrum Badañ i Certyfikacji Additional Information 239 Pozosta³e instrukcje bezpieczeñstwa 240 Additional Information Bsmi Notice Taiwan Only Additional Information 241 Additional Information Additional Information 243 Energy Star ComplianceE R GY S TA R E m b l e m 244 Additional Information Limited Warranty and Return PolicyThree-Year Limited Warranty U.S. Only Additional Information 245 Coverage During Year OneCoverage During Years Two and Three General Provisions 246 Additional Information Three-Year Limited Warranty Canada Only Additional Information 247 248 Additional Information Additional Information 249 250 Additional Information Guarantee ExclusionsMaking a Claim Additional Information 251 Limitation and Statutory Rights Dell Computer de Mexico SA de CV Total Satisfaction Return Policy U.S. and Canada Only Additional Information 253 Additional Information Acpi AGPAnsi API BTU BiosAtapi CD-R CD-RWCIM Cmos CPU CrimmDAT DCE Dram DrdramDTE DVD ESD FCCFSB FTP Html IDEIPX IPX/SPX IRQ ISAISO LBA MIF LVDMBA Mtbf NICNvram PBX PCI PETPGA PIO RAID RAMRdram Rimm Smbios RTCRtcrst Scsi Sram STPTapi TCP/IP URL USBUTP VAC 270 Gl ossar y WORZIF