Getting Help, Help Overview Dell Contact Numbers | Dell 530 guide

S E C T I O N 7

Getting Help

Help Overview

Dell Contact Numbers

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Dell 530 manual Getting Help, Help Overview Dell Contact Numbers

Contents

Support.dell.com USER’S Guide Abbreviations, Acronyms, and Definitions Contents Security Cable Slot and Padlock Ring Installing and Configuring Software Installing a CD, Zip, or Other Externally Accessible Drive Computer Memory Installation Guidelines107 109 When to Use the Dell Diagnostics 175 Serial or Parallel Device Problems 148138 139 190 Returning Items for Warranty Repair or Credit 213192 193 EN 55022 Compliance Czech Republic Only 235 234241 243 Safety Information Safety Information Safety First-For You and Your ComputerWhen Working Inside Your Computer Safety Information Protecting Against Electrostatic Discharge Ergonomic Computing Habits Safety Information About Your Computer Finding Information and Assistance Resource Contents Using the Resource User’s Guides Resource Contents Using the Resource Go to http//premiersupport.dell.com Go to http//support.dell.com Fr o n t V i e w o f t h e C o m p u t e r Controls and lights Connecting devicesFront View of Your Computer Diagnostic lights Hard-drive access lightDiskette-drive Power button Power light Externally E n i n g t h e D r i v e D o o r Controls and Lights Po w e r B u t t o n Fu n c t i o n s Connecting Devices Speaker/Headphone Jack Ieee 1394 FireWire ConnectorUSB Connectors C k Pa n e l Fe a t u r e s Back View of Your Computer Audio Connectors Serial Port ConnectorsParallel Port Connector Network Adapter PS/2 Mouse ConnectorPS/2 Keyboard Connector Network Connection Requirements System cables System board components Front panel components Inside Your Computer System Cables Interior service labelS i d e t h e C o m p u t e r Front panel Brace Cable retainer S t e m C a b l i n g Microprocessor Fan AccessibleBootable Eide and/or System Board Components S t e m B o a r d C o m p o n e n t s S t e m B o a r d L a b e l s Connector or Component LabelSystem Board Labels Port 2 USB connectors Front panel audio connectorFront Panel Components S t e m B o a r d L a b e l s c o n t in u e d Fr o n t Pa n e l L a b e l s Connector LabelFront Panel Labels About Your Computer Ieee 1394 FireWire Power Management Dell System Utilities Advanced Features Advanced Features System SettingsEntering System Setup System Setup Navigation Keys System Setup Screens KeysAction Changing the Boot SequenceS t e m S e t u p N a v i g a t i o n Ke y s Network Operations Network interface controller Boot sequence Remote wake up Network Configurations Boot SequenceNetwork Interface Controller Remote Wake Up T w o r k O p t i o n S e t t i n g s Integrated DevicesIeee PS/2 mouse Dell OpenManage Client Instrumentation ManageabilityDell OpenManage IT Assistant Click Downloads for Your Dell Downloading Systems Management Utilities Chassis Intrusion Detection Enter system setupSecurity Security Cable Slot and Padlock Ring System Password Password ProtectionSystem password Setup password Assigning a System Password Screen when Password Status is set to Unlocked Using Your System Password Deleting or Changing an Existing System Password Assigning a Setup Password Setup Password Disabling System and Setup Passwords Operating Your Computer With a Setup Password EnabledDeleting or Changing an Existing Setup Password Close the computer cover Open the computer cover Advanced Features Jumper Setting Description Jumper SettingsS t e m B o a r d J u m p e r s S t e m B o a r d J u m p e r S e t t i n g s Installing and Configuring Software Tapi Installing a Tapi Device Installing a Tapi Sound Card Lay the computer down on its right side Ieee 1394 FireWire Power Management Sleep State Wake-Up Methods Windows Windows NT Po w e r M a n a g e m e n t Dell System Utilities Auto Power OnAutoShutdown Asset Tag Advanced Features Computer Battery Removing and Installing Parts Computer Cover Removing and Installing PartsOpening the Computer Cover Opening the computer cover Closing the computer cover Cover release latch Security cable slot Closing the Computer CoverE n i n g t h e C o m p u t e r C o v e r O s i n g t h e C o m p u t e r C o v e r T e r i o r S e r v i c e L a b e l Interior Service LabelInterior service label Removing and Installing Parts Computer Memory M o r y M o d u l e L a b e l Socket Removing and Installing PartsS t e m B o a r d M e m o r y C o m p o n e n t s Suspend-to-RAM STR light M o r y R i s e r B o a r d C o m p o n e n t s Computer Memory Installation GuidelinesSystem Board Installation Riser Board Installation APICs Addressing Memory with 4-GB Configurations Total Memory Riser Board a Riser Board B Socket Sample ConfigurationsTotal Memory Socket Upgrading Computer Memory Close the computer cover Re m o v i n g a M e m o r y M o d u l e Securing clips Memory socket Removing and Installing PartsRemoving a Memory Module Install i n g a M e m o r y M o d u l e Installing a Memory ModuleRemoving Memory Riser Boards Remove the microprocessor airflow shroud Removing and Installing Parts Memory riser board a Memory riser board B System board Re m o v i n g M e m o r y R i s e r B o a r d s Installing Memory Riser Boards Install i n g M e m o r y R i s e r B o a r d s Disk Drives and Media I v e Ty p e s Installing a CD, Zip, or Other Externally Accessible Drive Removing and Installing Parts Re m o v i n g t h e D i s k e t t e D r i v e Drive Removing and Installing Parts Install i n g t h e D i s k e t t e D r i v e Removing and Installing Parts Removing and Installing Parts Diskette system board connector Close the computer cover Installing a Hard Drive Re m o v i n g a H a r d D r i v e Drive Bracket rails Screws Install i n g a H a r d D r i v e 100 Removing and Installing Parts T a c h i n g C a b l e s f o r a H a r d D r i v e Removing and Installing Parts 101 102 Removing and Installing Parts Jumper Settings Eide Device Installation GuidelinesRemoving and Installing Parts 103 General Guidelines 104 Removing and Installing Parts Scsi Device Installation GuidelinesEide Cables Scsi ID Numbers Removing and Installing Parts 105 Fault S C S I I D S e t t i n g sDevice Termination System Board Controller Controller Card Device Scsi Cables 106 Removing and Installing Parts Expansion Cards Installing an expansion card Removing an expansion cardRemoving and Installing Parts 107 P a n s i o n C a r d Ty p e s Removing and Installing Parts 109 Installing an Expansion Card32-bit 33 MHz AGP connector PCI connector 64-bit 66 MHz Card retention arm Card bracket 110 Removing and Installing Parts Removing and Installing Parts 111 Card retention arm Install i n g a n E x p a n s i o n C a r d112 Removing and Installing Parts Removing an Expansion Card Removing and Installing Parts 113 114 Removing and Installing Parts Removing the Microprocessor Airflow Shroud Removing and Installing Parts 115Microprocessor Airflow Shroud Airflow shroud Top anchor tabs Bottom anchor tabs Installing the Microprocessor Airflow Shroud116 Removing and Installing Parts Removing and Installing Parts 117 Installation guidelines Upgrading the microprocessors Installation Guidelines118 Removing and Installing Parts Microprocessor Removing and Installing Parts 119 120 Removing and Installing Parts Microprocessor Microprocessor socket Socket lever Removing and Installing Parts 121Re m o v i n g t h e M i c r o p r o c e s s o r 122 Removing and Installing Parts Install i n g t h e M i c r o p r o c e s s o r Removing and Installing Parts 123 Install the airflow shroud Close the computer cover 124 Removing and Installing Parts Removing a VRM Installing a VRMRemoving a VRM Remove the airflow shroud VRM connector Installing a VRMRemoving and Installing Parts 125 Re m o v i n g a V R M 126 Removing and Installing Parts Removing and Installing Parts 127 Computer Battery 128 Removing and Installing Parts Install i n g t h e C o m p u t e r B a t t e r yBattery Battery socket Removing and Installing Parts 129 Removing and Installing Parts Technical Specifications Memory 132 Technical SpecificationsSystem Information Video Expansion Bus Technical Specifications 133Audio Key Combinations 134 Technical SpecificationsPorts Technical Specifications 135 PowerControls and Lights Physical Environmental 136 Technical Specifications Solving Problems Problem Action Finding Solutions138 Solving Problems L v i n g P r o b l e m s Power Light Cause Power ProblemsSolving Problems 139 Po w e r L i g h t codes Po w e r L i g h t codes c o n t in u e d 140 Solving Problems Monitor Power Light Cause Monitor ProblemsSolving Problems 141 N i t o r L i g h t codes 142 Solving Problems Solving Problems 143 Video ProblemsCheck the monitor power light 144 Solving Problems Solving Problems 145 Sound and Speaker Problems 146 Solving Problems Solving Problems 147 Printer ProblemsPerform the procedure in Serial or Parallel Device Problems 148 Solving Problems Serial or Parallel Device Problems Solving Problems 149 150 Solving Problems Mouse Problems Solving Problems 151 152 Solving Problems Keyboard Problems Solving Problems 153 Diskette Drive Problems 154 Solving Problems Solving Problems 155 Hard Drive Problems 156 Solving Problems Solving Problems 157 158 Solving Problems Battery Problems Solving Problems 159 Expansion-Card ProblemsReplace the battery 160 Solving Problems Solving Problems 161 162 Solving Problems Network Problems Restart a Computer That Is Not Responding Recover From a Program That Is Not RespondingSolving Problems 163 Repair a Wet Computer 164 Solving Problems Repair a Dropped or Damaged Computer Solving Problems 165 Hardware Conflicts 166 Solving Problems Solving Problems 167 System Memory Problems 168 Solving Problems Solving Problems 169 Microprocessor Problems 170 Solving Problems Solving Problems 171 System Board ProblemsRemove and install the VRMs Close the computer cover Open the computer cover Solving Problems 173 Reset Corrupted Bios SettingsPerform the procedure in Reset Corrupted Bios Settings 174 Solving Problems When to Use the Dell Diagnostics Dell DiagnosticsFeatures Solving Problems 175 176 Solving Problems Before You Start TestingRunning the Dell Diagnostics Solving Problems 177 Option 1 Start/Continue Windows NT Installation 178 Solving Problems Option 5 Network Adapter Diagnostics/Configuration L l D i a g n o s t i c s M a i n M e n u Solving Problems 179 V a n c e d Te s t i n g S c r e e n Advanced Testing180 Solving Problems Solving Problems 181 Advanced Testing Help MenuV a n c e d Te s t i n g H e l p C a t e g o r i e s Help Option Description System Messages 182 Solving ProblemsMessages and Codes Message Cause Action Solving Problems 183S t e m M e s s a g e s S t e m M e s s a g e s c o n t in u e d OS Install Mode option184 Solving Problems Solving Problems 185 System Board Problems 186 Solving Problems Drive Problems Solving Problems 187 188 Solving Problems Again, see System Memory Problems Solving Problems 189 System Beep Codes 190 Solving Problems Code Cause Action Solving Problems 191S t e m B e e p codes S t e m B e e p codes c o n t in u e d 192 Solving Problems Diagnostic Lights Diagnostics MessagesSystem lights Diagnostic lights System Lights S t e m L i g h t codes c o n t in u e d 194 Solving Problems Solving Problems 195 Diagnostic LightsA g n o s t i c L i g h t codes B e f o r e P O S T Light Pattern Cause Action 196 Solving Problems Power Management Solving Problems 197 A g n o s t i c L i g h t codes D u r i n g P O S T 198 Solving Problems Snmp Platform Event Traps Solving Problems 199 Description Code 200 Solving ProblemsM P P l a t f o r m E v e n t Tr a p s Solving Problems 201 Software Problems 202 Solving Problems Error Messages Input ErrorsSolving Problems 203 Operating System Compatibility Device Drivers 204 Solving ProblemsMemory-Resident Programs Program Conflicts Solving Problems 205 Fault I R Q a s s i g n m e n t sMemory Address Conflicts Interrupt Assignment Conflicts 206 Solving Problems Bios Recovery UtilityFault I R Q a s s i g n m e n t s c o n t in u e d Solving Problems 207 Solving Problems Help Overview Dell Contact Numbers Getting Help Help Overview Run the Dell DiagnosticsTechnical Assistance Help Tools Getting Help 211 World Wide Web TechFax Service AutoTech ServiceTechnical Support Service Automated Order-Status System Getting Help 213 Problems With Your Order 214 Getting Help Before You Call Service tag bar code on the back of the computer Diagnostics Checklist Australia Sydney Dell Contact NumbersAustria Vienna Website http//support.euro.dell.com Brazil Belgium BrusselsBrunei Canada North York, Ontario Czech Republic Prague China XiamenDenmark Horsholm Finland Helsinki Corporate Home and Small BusinessGermany Langen Hong Kong 220 Getting Help Ireland CherrywoodItaly Milan Home and Small Business Getting Help 221 Japan KawasakiWebsite http//support.jp.dell.com Korea Seoul Luxembourg Latin AmericaMacau Malaysia Penang Netherlands Amsterdam MexicoNew Zealand Getting Help 223 Poland Warsaw Norway LysakerPortugal Singapore Singapore Southeast Asian and Pacific South Africa JohannesburgCountries Spain Madrid Home and Small Business Switzerland Geneva Sweden Upplands VasbyTaiwan Thailand Getting Help 227 Bracknell 228 Getting Help A. Austin, Texas Additional Information 230 Additional Information Regulatory Notices Additional Information 231 FCC Notices U.S. Only 232 Additional Information Class a Class B Additional Information 233 IC Notice Canada OnlyCE Notice European Union 234 Additional Information Battery Disposal Additional Information 235 EN 55022 Compliance Czech Republic OnlyVcci Notice Japan Only Class B ITE Class a ITEC I C l a s s a I T E Re g u l a t o r y M a r k 236 Additional Information Class a Device MIC Notice Republic of Korea OnlyC I C l a s s B I T E Re g u l a t o r y M a r k Additional Information 237 Class B Device Polish Center for Testing and Certification NoticeC C l a s s a Re g u l a t o r y M a r k C C l a s s B Re g u l a t o r y M a r k Additional Information 239 Wymagania Polskiego Centrum Badañ i Certyfikacji 240 Additional Information Pozosta³e instrukcje bezpieczeñstwa Additional Information 241 Bsmi Notice Taiwan Only Additional Information Additional Information 243 Energy Star ComplianceE R GY S TA R E m b l e m 244 Additional Information Limited Warranty and Return PolicyThree-Year Limited Warranty U.S. Only Additional Information 245 Coverage During Year OneCoverage During Years Two and Three 246 Additional Information General Provisions Additional Information 247 Three-Year Limited Warranty Canada Only 248 Additional Information Additional Information 249 250 Additional Information Exclusions GuaranteeMaking a Claim Additional Information 251 Dell Computer de Mexico SA de CV Limitation and Statutory Rights Additional Information 253 Total Satisfaction Return Policy U.S. and Canada Only Additional Information AGP AcpiAnsi API BTU BiosAtapi CD-RW CD-RCIM Cmos Crimm CPUDAT DCE Drdram DramDTE DVD FCC ESDFSB FTP IDE HtmlIPX IPX/SPX ISA IRQISO LBA MIF LVDMBA NIC MtbfNvram PBX PET PCIPGA PIO RAM RAIDRdram Rimm RTC SmbiosRtcrst Scsi STP SramTapi TCP/IP USB URLUTP VAC 270 Gl ossar y WORZIF