Solving Problems 201
Software Problems• Operating system compatibility
• Multiple microprocessor compatibility
• Input errors
• Error messages
• Device drivers
• Memory-resident programs
• Program conflicts
• Memory address conflicts
• Interrupt assignment conflicts
• BIOS recovery utility
This section provides general guidelines for analyzing software problems.
See "Finding Information and Assistance" for a list of software resources
available to you from Dell, including drivers, utilities, documentation, and
operating system backups. For detailed troubleshooting information on a
particular application program, see the documentation that accompanied
the software or consult the support service for the software vendor.
If your computer is behaving erratically, back up your files immediately. If
your computer has a tape drive installed, see the documentation that came
with the tape backup software for instructions on performing a backup
operation. Otherwise, see your operating system documentation for
information on backing up data files.
Basic Checks:
•Ensure that the application program is compatible with the operating
system installed in your computer and that your computer meets the
minimum hardware requirements needed to run the software. For
more information, see "Operating System Compatibility."