Dell 530 Diagnostics Checklist

Getting Help 215

Name: _________________________________ ___________________ Date: ______________________________

Address: _________________________________ _________________ Phone number : _____________________

Service tag (bar code on the back of the compu ter): __________ __ ____________________________________ __

Express Service Code: _______________________________________ ____________________________________

Return Material Authorization Number (if provided by Dell supp ort technician): _______ ____________________

Operating system and version: ____________________________________________________ ________________

Peripherals: ____________________________________ __________________________________________ _______

______________________________________ ______________________________________ ____________________

Expansion cards: ____________________________________________ ___ _________________________________

______________________________________ ______________________________________ ____________________

Are you connected to a network? yes no

Network, version, and network card: ____________________________________________________ ___________

Programs and versions: _______________ ______________________________________ ______________________

______________________________________ ______________________________________ ____________________

See your operating system documentation to determine the contents of the system’s startup files.

Print each file if possible. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code : ________________________________ ______________________

Description of problem and troubleshooting procedures you performed: ________________________________

______________________________________ ______________________________________ ____________________