202 Solving Problems
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•If you have dual microprocessors installed, ensure that the application
program is compatible with multiple microprocessors. Many older
applications cannot use multiple processors. For more information, see
"Multiple Microprocessor Compatibility."
•Ensure that you properly installed and configured the application
program. Reinstall the program if necessary.
Consult the software documentation or contact the software
manufacturer for detailed troubleshooting information on a particular
application program.
•Ensure that you have not made an error while entering data.
•Ensure that problems are not caused by a virus — Use a virus-scanning
application program to check the software installation diskettes or
CDs before using them.
•After you have checked the software installation diske tte s or CDs w it h
a virus-scanning application program, you should disable the virus-
scanning application program before installing the software. You
should also disable any other application programs that are "hidden,"
or operate in the background.
•Verify that the program’s device drivers do not conflict with certain
application programs. For more information, see "Device Drivers."
•Confirm that a problem is software-related by running the System
Board Devices tests in the Dell Diagno stics. If all tests run successfully,
the error condition may be rel ated to a software problem.
•Ensure that the use of TSR programs has not resulted in a memory
conflict.
•Remove or confirm the possibility of a program conflict by rebooting
your computer.
•Ensure that a hardware conflict does not exist between devices.