Solving Problems 161
Yes. The problem is resolved.
No. You may have a faulty expansion card. Go to step 10.
10 Turn off the computer and devices, disconnect them from their
electrical outlets, and wait 10 to 20 seconds.
11 Lay the computer on its right side.
12 Open the computer cover.
13 Remove all expansion cards installed in the computer except the video
card.
NOTE: If your primary hard drive is connected to a drive controller card
and not one of the system board enhanced integrated drive electronics
(EIDE) connectors, leave the drive controller card installed in the
computer.
14 Close the computer cover.
15 Stand the computer upright.
16 Reconnect the computer and devices to their electrical outlets, and
turn them on.
17 Run the RAM test group in the Dell Diagnostics.
Did any of the diagnostics tests fail ?
Yes. Contact Dell for technical assistance.
No. Go to step 18.
18 Turn off the computer and devices, disconnect them from their
electrical outlets, and wait 10 to 20 seconds.
19 Lay the computer on its right side.
20 Open the computer cover.
21 Reinstall one of the expansion cards that you removed previously, and
repeat step 14 through ste p 17.
Did any of the diagnostics tests fail ?
Yes. The expansion card you just reinstalled is faulty and needs to be
replaced.
No. Repeat step 18and step 21 with a different expansion card. Go to
step 22.