World Wide Web, Getting Help 211 | Dell 530 instruction

World Wide Web

The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.

You can access Dell’s support website at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens. Enter your system information to access help tools and information.

Dell can be accessed electronically using the following addresses:

•World Wide Web

http://www.dell.com/

http://www.dell.com/ap/ (for Asian/Pacific countries only) http://www.euro.dell.com (for Europe only) http://www.dell.com/la (for Latin American countries)

•Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user:anonymous, and use your e-mail address as your password.

•Electronic Support Service

support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only)

•Electronic Quote Service

sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

•Electronic Information Service info@dell.com

Getting Help

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Dell 530 manual World Wide Web, Getting Help 211

Contents

Support.dell.com USER’S Guide Abbreviations, Acronyms, and Definitions Contents Security Cable Slot and Padlock Ring Installing and Configuring Software 109 Computer Memory Installation GuidelinesInstalling a CD, Zip, or Other Externally Accessible Drive 107 139 Serial or Parallel Device Problems 148When to Use the Dell Diagnostics 175 138 193 Returning Items for Warranty Repair or Credit 213190 192 243 234EN 55022 Compliance Czech Republic Only 235 241 Safety Information When Working Inside Your Computer Safety First-For You and Your ComputerSafety Information Safety Information Protecting Against Electrostatic Discharge Ergonomic Computing Habits Safety Information About Your Computer Finding Information and Assistance Resource Contents Using the Resource User’s Guides Resource Contents Using the Resource Go to http//premiersupport.dell.com Go to http//support.dell.com Front View of Your Computer Controls and lights Connecting devicesFr o n t V i e w o f t h e C o m p u t e r Diskette-drive Power button Power light Externally Hard-drive access lightDiagnostic lights E n i n g t h e D r i v e D o o r Controls and Lights Po w e r B u t t o n Fu n c t i o n s Connecting Devices USB Connectors Ieee 1394 FireWire ConnectorSpeaker/Headphone Jack C k Pa n e l Fe a t u r e s Back View of Your Computer Parallel Port Connector Serial Port ConnectorsAudio Connectors PS/2 Keyboard Connector PS/2 Mouse ConnectorNetwork Adapter Network Connection Requirements System cables System board components Front panel components Inside Your Computer Front panel Brace Cable retainer Interior service labelSystem Cables S i d e t h e C o m p u t e r Bootable Eide and/or Microprocessor Fan AccessibleS t e m C a b l i n g System Board Components S t e m B o a r d C o m p o n e n t s System Board Labels Connector or Component LabelS t e m B o a r d L a b e l s S t e m B o a r d L a b e l s c o n t in u e d Front panel audio connectorPort 2 USB connectors Front Panel Components Front Panel Labels Connector LabelFr o n t Pa n e l L a b e l s About Your Computer Ieee 1394 FireWire Power Management Dell System Utilities Advanced Features Entering System Setup System SettingsAdvanced Features System Setup Navigation Keys System Setup Screens S t e m S e t u p N a v i g a t i o n Ke y s Changing the Boot SequenceKeysAction Network Operations Network interface controller Boot sequence Remote wake up Remote Wake Up Boot SequenceNetwork Configurations Network Interface Controller Ieee PS/2 mouse Integrated DevicesT w o r k O p t i o n S e t t i n g s Dell OpenManage IT Assistant ManageabilityDell OpenManage Client Instrumentation Click Downloads for Your Dell Downloading Systems Management Utilities Security Enter system setupChassis Intrusion Detection Security Cable Slot and Padlock Ring Assigning a System Password Password ProtectionSystem Password System password Setup password Screen when Password Status is set to Unlocked Using Your System Password Deleting or Changing an Existing System Password Assigning a Setup Password Setup Password Deleting or Changing an Existing Setup Password Operating Your Computer With a Setup Password EnabledDisabling System and Setup Passwords Close the computer cover Open the computer cover Advanced Features S t e m B o a r d J u m p e r S e t t i n g s Jumper SettingsJumper Setting Description S t e m B o a r d J u m p e r s Installing and Configuring Software Tapi Installing a Tapi Device Installing a Tapi Sound Card Lay the computer down on its right side Ieee 1394 FireWire Power Management Sleep State Wake-Up Methods Windows Windows NT Po w e r M a n a g e m e n t Asset Tag Auto Power OnDell System Utilities AutoShutdown Advanced Features Computer Battery Removing and Installing Parts Opening the computer cover Closing the computer cover Removing and Installing PartsComputer Cover Opening the Computer Cover E n i n g t h e C o m p u t e r C o v e r Closing the Computer CoverCover release latch Security cable slot O s i n g t h e C o m p u t e r C o v e r Interior service label Removing and Installing Parts Interior Service LabelT e r i o r S e r v i c e L a b e l Computer Memory Suspend-to-RAM STR light Socket Removing and Installing PartsM o r y M o d u l e L a b e l S t e m B o a r d M e m o r y C o m p o n e n t s System Board Installation Computer Memory Installation GuidelinesM o r y R i s e r B o a r d C o m p o n e n t s Riser Board Installation APICs Addressing Memory with 4-GB Configurations Total Memory Socket Sample ConfigurationsTotal Memory Riser Board a Riser Board B Socket Upgrading Computer Memory Close the computer cover Removing a Memory Module Securing clips Memory socket Removing and Installing PartsRe m o v i n g a M e m o r y M o d u l e Remove the microprocessor airflow shroud Installing a Memory ModuleInstall i n g a M e m o r y M o d u l e Removing Memory Riser Boards Removing and Installing Parts Memory riser board a Memory riser board B System board Re m o v i n g M e m o r y R i s e r B o a r d s Installing Memory Riser Boards Install i n g M e m o r y R i s e r B o a r d s Disk Drives and Media I v e Ty p e s Installing a CD, Zip, or Other Externally Accessible Drive Removing and Installing Parts Re m o v i n g t h e D i s k e t t e D r i v e Drive Removing and Installing Parts Install i n g t h e D i s k e t t e D r i v e Removing and Installing Parts Removing and Installing Parts Diskette system board connector Close the computer cover Installing a Hard Drive Re m o v i n g a H a r d D r i v e Drive Bracket rails Screws Install i n g a H a r d D r i v e 100 Removing and Installing Parts T a c h i n g C a b l e s f o r a H a r d D r i v e Removing and Installing Parts 101 102 Removing and Installing Parts General Guidelines Eide Device Installation GuidelinesJumper Settings Removing and Installing Parts 103 Scsi ID Numbers Scsi Device Installation Guidelines104 Removing and Installing Parts Eide Cables System Board Controller Controller Card Device Fault S C S I I D S e t t i n g sRemoving and Installing Parts 105 Device Termination Scsi Cables 106 Removing and Installing Parts Removing and Installing Parts 107 Installing an expansion card Removing an expansion cardExpansion Cards P a n s i o n C a r d Ty p e s 32-bit 33 MHz AGP connector PCI connector 64-bit 66 MHz Installing an Expansion CardRemoving and Installing Parts 109 Card retention arm Card bracket 110 Removing and Installing Parts Removing and Installing Parts 111 112 Removing and Installing Parts Install i n g a n E x p a n s i o n C a r dCard retention arm Removing an Expansion Card Removing and Installing Parts 113 114 Removing and Installing Parts Microprocessor Airflow Shroud Removing and Installing Parts 115Removing the Microprocessor Airflow Shroud 116 Removing and Installing Parts Installing the Microprocessor Airflow ShroudAirflow shroud Top anchor tabs Bottom anchor tabs Removing and Installing Parts 117 Microprocessor Installation GuidelinesInstallation guidelines Upgrading the microprocessors 118 Removing and Installing Parts Removing and Installing Parts 119 120 Removing and Installing Parts Re m o v i n g t h e M i c r o p r o c e s s o r Removing and Installing Parts 121Microprocessor Microprocessor socket Socket lever 122 Removing and Installing Parts Install i n g t h e M i c r o p r o c e s s o r Removing and Installing Parts 123 Install the airflow shroud Close the computer cover Remove the airflow shroud Removing a VRM Installing a VRM124 Removing and Installing Parts Removing a VRM Re m o v i n g a V R M Installing a VRMVRM connector Removing and Installing Parts 125 126 Removing and Installing Parts Removing and Installing Parts 127 Computer Battery Battery Battery socket Install i n g t h e C o m p u t e r B a t t e r y128 Removing and Installing Parts Removing and Installing Parts 129 Removing and Installing Parts Technical Specifications Video 132 Technical SpecificationsMemory System Information Audio Technical Specifications 133Expansion Bus Ports 134 Technical SpecificationsKey Combinations Physical PowerTechnical Specifications 135 Controls and Lights Environmental 136 Technical Specifications Solving Problems L v i n g P r o b l e m s Finding SolutionsProblem Action 138 Solving Problems Po w e r L i g h t codes Power ProblemsPower Light Cause Solving Problems 139 Po w e r L i g h t codes c o n t in u e d 140 Solving Problems N i t o r L i g h t codes Monitor ProblemsMonitor Power Light Cause Solving Problems 141 142 Solving Problems Check the monitor power light Video ProblemsSolving Problems 143 144 Solving Problems Solving Problems 145 Sound and Speaker Problems 146 Solving Problems Perform the procedure in Serial or Parallel Device Problems Printer ProblemsSolving Problems 147 148 Solving Problems Serial or Parallel Device Problems Solving Problems 149 150 Solving Problems Mouse Problems Solving Problems 151 152 Solving Problems Keyboard Problems Solving Problems 153 Diskette Drive Problems 154 Solving Problems Solving Problems 155 Hard Drive Problems 156 Solving Problems Solving Problems 157 158 Solving Problems Battery Problems Replace the battery Expansion-Card ProblemsSolving Problems 159 160 Solving Problems Solving Problems 161 162 Solving Problems Network Problems Solving Problems 163 Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding Repair a Wet Computer 164 Solving Problems Repair a Dropped or Damaged Computer Solving Problems 165 Hardware Conflicts 166 Solving Problems Solving Problems 167 System Memory Problems 168 Solving Problems Solving Problems 169 Microprocessor Problems 170 Solving Problems Remove and install the VRMs Close the computer cover System Board ProblemsSolving Problems 171 Open the computer cover Perform the procedure in Reset Corrupted Bios Settings Reset Corrupted Bios SettingsSolving Problems 173 174 Solving Problems Solving Problems 175 Dell DiagnosticsWhen to Use the Dell Diagnostics Features Running the Dell Diagnostics Before You Start Testing176 Solving Problems Solving Problems 177 Option 1 Start/Continue Windows NT Installation 178 Solving Problems Option 5 Network Adapter Diagnostics/Configuration L l D i a g n o s t i c s M a i n M e n u Solving Problems 179 180 Solving Problems Advanced TestingV a n c e d Te s t i n g S c r e e n Help Option Description Advanced Testing Help MenuSolving Problems 181 V a n c e d Te s t i n g H e l p C a t e g o r i e s Messages and Codes 182 Solving ProblemsSystem Messages S t e m M e s s a g e s Solving Problems 183Message Cause Action 184 Solving Problems OS Install Mode optionS t e m M e s s a g e s c o n t in u e d Solving Problems 185 System Board Problems 186 Solving Problems Drive Problems Solving Problems 187 188 Solving Problems Again, see System Memory Problems Solving Problems 189 System Beep Codes 190 Solving Problems S t e m B e e p codes Solving Problems 191Code Cause Action S t e m B e e p codes c o n t in u e d 192 Solving Problems System Lights Diagnostics MessagesDiagnostic Lights System lights Diagnostic lights S t e m L i g h t codes c o n t in u e d 194 Solving Problems Light Pattern Cause Action Diagnostic LightsSolving Problems 195 A g n o s t i c L i g h t codes B e f o r e P O S T 196 Solving Problems Power Management Solving Problems 197 A g n o s t i c L i g h t codes D u r i n g P O S T 198 Solving Problems Snmp Platform Event Traps Solving Problems 199 M P P l a t f o r m E v e n t Tr a p s 200 Solving ProblemsDescription Code Solving Problems 201 Software Problems 202 Solving Problems Operating System Compatibility Input ErrorsError Messages Solving Problems 203 Program Conflicts 204 Solving ProblemsDevice Drivers Memory-Resident Programs Interrupt Assignment Conflicts Fault I R Q a s s i g n m e n t sSolving Problems 205 Memory Address Conflicts Fault I R Q a s s i g n m e n t s c o n t in u e d Bios Recovery Utility206 Solving Problems Solving Problems 207 Solving Problems Help Overview Dell Contact Numbers Getting Help Help Tools Run the Dell DiagnosticsHelp Overview Technical Assistance Getting Help 211 World Wide Web Automated Order-Status System AutoTech ServiceTechFax Service Technical Support Service Getting Help 213 Problems With Your Order 214 Getting Help Before You Call Service tag bar code on the back of the computer Diagnostics Checklist Website http//support.euro.dell.com Dell Contact NumbersAustralia Sydney Austria Vienna Canada North York, Ontario Belgium BrusselsBrazil Brunei Finland Helsinki China XiamenCzech Republic Prague Denmark Horsholm Hong Kong Home and Small BusinessCorporate Germany Langen Italy Milan Home and Small Business Ireland Cherrywood220 Getting Help Website http//support.jp.dell.com Korea Seoul Japan KawasakiGetting Help 221 Malaysia Penang Latin AmericaLuxembourg Macau Getting Help 223 MexicoNetherlands Amsterdam New Zealand Singapore Singapore Norway LysakerPoland Warsaw Portugal Spain Madrid Home and Small Business South Africa JohannesburgSoutheast Asian and Pacific Countries Thailand Sweden Upplands VasbySwitzerland Geneva Taiwan Getting Help 227 Bracknell 228 Getting Help A. Austin, Texas Additional Information 230 Additional Information Regulatory Notices Additional Information 231 FCC Notices U.S. Only 232 Additional Information Class a Class B CE Notice European Union IC Notice Canada OnlyAdditional Information 233 234 Additional Information Battery Disposal Vcci Notice Japan Only EN 55022 Compliance Czech Republic OnlyAdditional Information 235 236 Additional Information Class a ITEClass B ITE C I C l a s s a I T E Re g u l a t o r y M a r k Additional Information 237 MIC Notice Republic of Korea OnlyClass a Device C I C l a s s B I T E Re g u l a t o r y M a r k C C l a s s B Re g u l a t o r y M a r k Polish Center for Testing and Certification NoticeClass B Device C C l a s s a Re g u l a t o r y M a r k Additional Information 239 Wymagania Polskiego Centrum Badañ i Certyfikacji 240 Additional Information Pozosta³e instrukcje bezpieczeñstwa Additional Information 241 Bsmi Notice Taiwan Only Additional Information E R GY S TA R E m b l e m Energy Star ComplianceAdditional Information 243 Three-Year Limited Warranty U.S. Only Limited Warranty and Return Policy244 Additional Information Coverage During Years Two and Three Coverage During Year OneAdditional Information 245 246 Additional Information General Provisions Additional Information 247 Three-Year Limited Warranty Canada Only 248 Additional Information Additional Information 249 250 Additional Information Additional Information 251 GuaranteeExclusions Making a Claim Dell Computer de Mexico SA de CV Limitation and Statutory Rights Additional Information 253 Total Satisfaction Return Policy U.S. and Canada Only Additional Information API AcpiAGP Ansi Atapi BiosBTU Cmos CD-RCD-RW CIM DCE CPUCrimm DAT DVD DramDrdram DTE FTP ESDFCC FSB IPX/SPX HtmlIDE IPX LBA IRQISA ISO MBA LVDMIF PBX MtbfNIC Nvram PIO PCIPET PGA Rimm RAIDRAM Rdram Scsi SmbiosRTC Rtcrst TCP/IP SramSTP Tapi VAC URLUSB UTP ZIF WOR270 Gl ossar y