Before You Call, Getting Help | Dell 530 guide

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Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Make sure that the system documentation is available.

CAUTION: Before servicing any components inside your computer, see “Safety First—For You and Your Computer.”

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Getting Help

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Dell 530 manual Before You Call, Getting Help

Contents

USER’S Guide Support.dell.com Abbreviations, Acronyms, and Definitions Contents Installing and Configuring Software Security Cable Slot and Padlock Ring 107 Computer Memory Installation GuidelinesInstalling a CD, Zip, or Other Externally Accessible Drive 109 138 Serial or Parallel Device Problems 148When to Use the Dell Diagnostics 175 139 192 Returning Items for Warranty Repair or Credit 213190 193 241 234EN 55022 Compliance Czech Republic Only 235 243 Safety Information When Working Inside Your Computer Safety First-For You and Your ComputerSafety Information Safety Information Protecting Against Electrostatic Discharge Ergonomic Computing Habits Safety Information About Your Computer Resource Contents Using the Resource Finding Information and Assistance Resource Contents Using the Resource User’s Guides Go to http//support.dell.com Go to http//premiersupport.dell.com Front View of Your Computer Controls and lights Connecting devicesFr o n t V i e w o f t h e C o m p u t e r Diskette-drive Power button Power light Externally Hard-drive access lightDiagnostic lights Controls and Lights E n i n g t h e D r i v e D o o r Connecting Devices Po w e r B u t t o n Fu n c t i o n s USB Connectors Ieee 1394 FireWire ConnectorSpeaker/Headphone Jack Back View of Your Computer C k Pa n e l Fe a t u r e s Parallel Port Connector Serial Port ConnectorsAudio Connectors PS/2 Keyboard Connector PS/2 Mouse ConnectorNetwork Adapter Network Connection Requirements Inside Your Computer System cables System board components Front panel components S i d e t h e C o m p u t e r Interior service labelSystem Cables Front panel Brace Cable retainer Bootable Eide and/or Microprocessor Fan AccessibleS t e m C a b l i n g System Board Components S t e m B o a r d C o m p o n e n t s System Board Labels Connector or Component LabelS t e m B o a r d L a b e l s Front Panel Components Front panel audio connectorPort 2 USB connectors S t e m B o a r d L a b e l s c o n t in u e d Front Panel Labels Connector LabelFr o n t Pa n e l L a b e l s About Your Computer Advanced Features Ieee 1394 FireWire Power Management Dell System Utilities Entering System Setup System SettingsAdvanced Features System Setup Screens System Setup Navigation Keys S t e m S e t u p N a v i g a t i o n Ke y s Changing the Boot SequenceKeysAction Network interface controller Boot sequence Remote wake up Network Operations Network Interface Controller Boot SequenceNetwork Configurations Remote Wake Up Ieee PS/2 mouse Integrated DevicesT w o r k O p t i o n S e t t i n g s Dell OpenManage IT Assistant ManageabilityDell OpenManage Client Instrumentation Downloading Systems Management Utilities Click Downloads for Your Dell Security Enter system setupChassis Intrusion Detection Security Cable Slot and Padlock Ring System password Setup password Password ProtectionSystem Password Assigning a System Password Using Your System Password Screen when Password Status is set to Unlocked Deleting or Changing an Existing System Password Setup Password Assigning a Setup Password Deleting or Changing an Existing Setup Password Operating Your Computer With a Setup Password EnabledDisabling System and Setup Passwords Open the computer cover Close the computer cover Advanced Features S t e m B o a r d J u m p e r s Jumper SettingsJumper Setting Description S t e m B o a r d J u m p e r S e t t i n g s Installing and Configuring Software Installing a Tapi Device Tapi Installing a Tapi Sound Card Lay the computer down on its right side Ieee 1394 FireWire Power Management Po w e r M a n a g e m e n t Sleep State Wake-Up Methods Windows Windows NT AutoShutdown Auto Power OnDell System Utilities Asset Tag Advanced Features Removing and Installing Parts Computer Battery Opening the Computer Cover Removing and Installing PartsComputer Cover Opening the computer cover Closing the computer cover E n i n g t h e C o m p u t e r C o v e r Closing the Computer CoverCover release latch Security cable slot O s i n g t h e C o m p u t e r C o v e r Interior service label Removing and Installing Parts Interior Service LabelT e r i o r S e r v i c e L a b e l Computer Memory S t e m B o a r d M e m o r y C o m p o n e n t s Socket Removing and Installing PartsM o r y M o d u l e L a b e l Suspend-to-RAM STR light System Board Installation Computer Memory Installation GuidelinesM o r y R i s e r B o a r d C o m p o n e n t s Riser Board Installation Addressing Memory with 4-GB Configurations APICs Total Memory Socket Sample ConfigurationsTotal Memory Riser Board a Riser Board B Socket Upgrading Computer Memory Close the computer cover Removing a Memory Module Securing clips Memory socket Removing and Installing PartsRe m o v i n g a M e m o r y M o d u l e Removing Memory Riser Boards Installing a Memory ModuleInstall i n g a M e m o r y M o d u l e Remove the microprocessor airflow shroud Removing and Installing Parts Re m o v i n g M e m o r y R i s e r B o a r d s Memory riser board a Memory riser board B System board Installing Memory Riser Boards Install i n g M e m o r y R i s e r B o a r d s Disk Drives and Media I v e Ty p e s Installing a CD, Zip, or Other Externally Accessible Drive Removing and Installing Parts Re m o v i n g t h e D i s k e t t e D r i v e Drive Removing and Installing Parts Install i n g t h e D i s k e t t e D r i v e Removing and Installing Parts Removing and Installing Parts Diskette system board connector Close the computer cover Installing a Hard Drive Re m o v i n g a H a r d D r i v e Drive Bracket rails Screws Install i n g a H a r d D r i v e 100 Removing and Installing Parts Removing and Installing Parts 101 T a c h i n g C a b l e s f o r a H a r d D r i v e 102 Removing and Installing Parts Removing and Installing Parts 103 Eide Device Installation GuidelinesJumper Settings General Guidelines Eide Cables Scsi Device Installation Guidelines104 Removing and Installing Parts Scsi ID Numbers Device Termination Fault S C S I I D S e t t i n g sRemoving and Installing Parts 105 System Board Controller Controller Card Device 106 Removing and Installing Parts Scsi Cables Removing and Installing Parts 107 Installing an expansion card Removing an expansion cardExpansion Cards P a n s i o n C a r d Ty p e s 32-bit 33 MHz AGP connector PCI connector 64-bit 66 MHz Installing an Expansion CardRemoving and Installing Parts 109 110 Removing and Installing Parts Card retention arm Card bracket Removing and Installing Parts 111 112 Removing and Installing Parts Install i n g a n E x p a n s i o n C a r dCard retention arm Removing and Installing Parts 113 Removing an Expansion Card 114 Removing and Installing Parts Microprocessor Airflow Shroud Removing and Installing Parts 115Removing the Microprocessor Airflow Shroud 116 Removing and Installing Parts Installing the Microprocessor Airflow ShroudAirflow shroud Top anchor tabs Bottom anchor tabs Removing and Installing Parts 117 118 Removing and Installing Parts Installation GuidelinesInstallation guidelines Upgrading the microprocessors Microprocessor Removing and Installing Parts 119 120 Removing and Installing Parts Re m o v i n g t h e M i c r o p r o c e s s o r Removing and Installing Parts 121Microprocessor Microprocessor socket Socket lever Install i n g t h e M i c r o p r o c e s s o r 122 Removing and Installing Parts Install the airflow shroud Close the computer cover Removing and Installing Parts 123 Removing a VRM Removing a VRM Installing a VRM124 Removing and Installing Parts Remove the airflow shroud Removing and Installing Parts 125 Installing a VRMVRM connector Re m o v i n g a V R M 126 Removing and Installing Parts Computer Battery Removing and Installing Parts 127 Battery Battery socket Install i n g t h e C o m p u t e r B a t t e r y128 Removing and Installing Parts Removing and Installing Parts 129 Removing and Installing Parts Technical Specifications System Information 132 Technical SpecificationsMemory Video Audio Technical Specifications 133Expansion Bus Ports 134 Technical SpecificationsKey Combinations Controls and Lights PowerTechnical Specifications 135 Physical 136 Technical Specifications Environmental Solving Problems 138 Solving Problems Finding SolutionsProblem Action L v i n g P r o b l e m s Solving Problems 139 Power ProblemsPower Light Cause Po w e r L i g h t codes 140 Solving Problems Po w e r L i g h t codes c o n t in u e d Solving Problems 141 Monitor ProblemsMonitor Power Light Cause N i t o r L i g h t codes 142 Solving Problems Check the monitor power light Video ProblemsSolving Problems 143 144 Solving Problems Sound and Speaker Problems Solving Problems 145 146 Solving Problems Perform the procedure in Serial or Parallel Device Problems Printer ProblemsSolving Problems 147 Serial or Parallel Device Problems 148 Solving Problems Solving Problems 149 Mouse Problems 150 Solving Problems Solving Problems 151 Keyboard Problems 152 Solving Problems Diskette Drive Problems Solving Problems 153 154 Solving Problems Hard Drive Problems Solving Problems 155 156 Solving Problems Solving Problems 157 Battery Problems 158 Solving Problems Replace the battery Expansion-Card ProblemsSolving Problems 159 160 Solving Problems Solving Problems 161 Network Problems 162 Solving Problems Solving Problems 163 Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding 164 Solving Problems Repair a Wet Computer Solving Problems 165 Repair a Dropped or Damaged Computer 166 Solving Problems Hardware Conflicts System Memory Problems Solving Problems 167 168 Solving Problems Microprocessor Problems Solving Problems 169 170 Solving Problems Remove and install the VRMs Close the computer cover System Board ProblemsSolving Problems 171 Open the computer cover Perform the procedure in Reset Corrupted Bios Settings Reset Corrupted Bios SettingsSolving Problems 173 174 Solving Problems Features Dell DiagnosticsWhen to Use the Dell Diagnostics Solving Problems 175 Running the Dell Diagnostics Before You Start Testing176 Solving Problems Option 1 Start/Continue Windows NT Installation Solving Problems 177 Option 5 Network Adapter Diagnostics/Configuration 178 Solving Problems Solving Problems 179 L l D i a g n o s t i c s M a i n M e n u 180 Solving Problems Advanced TestingV a n c e d Te s t i n g S c r e e n V a n c e d Te s t i n g H e l p C a t e g o r i e s Advanced Testing Help MenuSolving Problems 181 Help Option Description Messages and Codes 182 Solving ProblemsSystem Messages S t e m M e s s a g e s Solving Problems 183Message Cause Action 184 Solving Problems OS Install Mode optionS t e m M e s s a g e s c o n t in u e d System Board Problems Solving Problems 185 Drive Problems 186 Solving Problems Solving Problems 187 Again, see System Memory Problems 188 Solving Problems Solving Problems 189 190 Solving Problems System Beep Codes S t e m B e e p codes Solving Problems 191Code Cause Action 192 Solving Problems S t e m B e e p codes c o n t in u e d System lights Diagnostic lights Diagnostics MessagesDiagnostic Lights System Lights 194 Solving Problems S t e m L i g h t codes c o n t in u e d A g n o s t i c L i g h t codes B e f o r e P O S T Diagnostic LightsSolving Problems 195 Light Pattern Cause Action Power Management 196 Solving Problems Solving Problems 197 198 Solving Problems A g n o s t i c L i g h t codes D u r i n g P O S T Solving Problems 199 Snmp Platform Event Traps M P P l a t f o r m E v e n t Tr a p s 200 Solving ProblemsDescription Code Software Problems Solving Problems 201 202 Solving Problems Solving Problems 203 Input ErrorsError Messages Operating System Compatibility Memory-Resident Programs 204 Solving ProblemsDevice Drivers Program Conflicts Memory Address Conflicts Fault I R Q a s s i g n m e n t sSolving Problems 205 Interrupt Assignment Conflicts Fault I R Q a s s i g n m e n t s c o n t in u e d Bios Recovery Utility206 Solving Problems Solving Problems 207 Solving Problems Getting Help Help Overview Dell Contact Numbers Technical Assistance Run the Dell DiagnosticsHelp Overview Help Tools World Wide Web Getting Help 211 Technical Support Service AutoTech ServiceTechFax Service Automated Order-Status System Problems With Your Order Getting Help 213 Before You Call 214 Getting Help Diagnostics Checklist Service tag bar code on the back of the computer Austria Vienna Dell Contact NumbersAustralia Sydney Website http//support.euro.dell.com Brunei Belgium BrusselsBrazil Canada North York, Ontario Denmark Horsholm China XiamenCzech Republic Prague Finland Helsinki Germany Langen Home and Small BusinessCorporate Hong Kong Italy Milan Home and Small Business Ireland Cherrywood220 Getting Help Website http//support.jp.dell.com Korea Seoul Japan KawasakiGetting Help 221 Macau Latin AmericaLuxembourg Malaysia Penang New Zealand MexicoNetherlands Amsterdam Getting Help 223 Portugal Norway LysakerPoland Warsaw Singapore Singapore Countries South Africa JohannesburgSoutheast Asian and Pacific Spain Madrid Home and Small Business Taiwan Sweden Upplands VasbySwitzerland Geneva Thailand Bracknell Getting Help 227 A. Austin, Texas 228 Getting Help Additional Information Regulatory Notices 230 Additional Information FCC Notices U.S. Only Additional Information 231 Class a Class B 232 Additional Information CE Notice European Union IC Notice Canada OnlyAdditional Information 233 Battery Disposal 234 Additional Information Vcci Notice Japan Only EN 55022 Compliance Czech Republic OnlyAdditional Information 235 C I C l a s s a I T E Re g u l a t o r y M a r k Class a ITEClass B ITE 236 Additional Information C I C l a s s B I T E Re g u l a t o r y M a r k MIC Notice Republic of Korea OnlyClass a Device Additional Information 237 C C l a s s a Re g u l a t o r y M a r k Polish Center for Testing and Certification NoticeClass B Device C C l a s s B Re g u l a t o r y M a r k Wymagania Polskiego Centrum Badañ i Certyfikacji Additional Information 239 Pozosta³e instrukcje bezpieczeñstwa 240 Additional Information Bsmi Notice Taiwan Only Additional Information 241 Additional Information E R GY S TA R E m b l e m Energy Star ComplianceAdditional Information 243 Three-Year Limited Warranty U.S. Only Limited Warranty and Return Policy244 Additional Information Coverage During Years Two and Three Coverage During Year OneAdditional Information 245 General Provisions 246 Additional Information Three-Year Limited Warranty Canada Only Additional Information 247 248 Additional Information Additional Information 249 250 Additional Information Making a Claim GuaranteeExclusions Additional Information 251 Limitation and Statutory Rights Dell Computer de Mexico SA de CV Total Satisfaction Return Policy U.S. and Canada Only Additional Information 253 Additional Information Ansi AcpiAGP API Atapi BiosBTU CIM CD-RCD-RW Cmos DAT CPUCrimm DCE DTE DramDrdram DVD FSB ESDFCC FTP IPX HtmlIDE IPX/SPX ISO IRQISA LBA MBA LVDMIF Nvram MtbfNIC PBX PGA PCIPET PIO Rdram RAIDRAM Rimm Rtcrst SmbiosRTC Scsi Tapi SramSTP TCP/IP UTP URLUSB VAC ZIF WOR270 Gl ossar y