Introduction

This chapter contains information which can be used to resolve problems encountered wh lems that require removing the printer’s top cover in order to troubleshoot or repair th qualified service personnel. Follow the instructions in this chapter to make certain the pr the result of an interface connection problem or a malfunction in the computer or softw

The Problem Solving Process

1. Review the Troubleshooting chapter in the User’s Guide.

Most problems are fairly simple to resolve. The fastest and easiest way to solve them lem and take the corrective steps outlined in this chapter.

2. Gather some basic information before you call.

To facilitate prompt service, be sure to have the following information readily avail HP Customer Support Center (CSC)

DProduct name and serial number

DDescription of failure

Call HP CSC: (208) 323-2551

Available Monday, Tuesday, Thursday, and Friday from 7:00 am to 6:00 pm (MST); Wednesday fr 7:00 am to 4:00 pm (MST).

An HP CSC representative will guide you through the following process to quickly det problems you may have:

DSetup and Operation Problems

First, the HP CSC representative will help solve any problems or answer any question operation.

DRemote Diagnostics

If setup or operation is not the problem, the HP CSC representative will attempt to ident the remote diagnostics feature of your HP facsimile. This powerful capability allow detected and corrected over the telephone line.

DArranging Repair

If your problem can not be resolved over the phone, the HP CSC representative will a repair your HP facsimile using the HP Express Exchange or Standard Return program.

Solving Problems in the HP FAX-700 and FAX-750

Use the troubleshooting trees, problem solving procedures, information code tables, and f the following pages to solve problems in the HP FAX-700 and FAX-750.

5￿4 Problem Resolution

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HP manual Problem Solving Process, Solving Problems in the HP FAX-700 and FAX-750