HP FAX-700 HP Dealer Premier Support Program, HP Express Exchange Service, Your Responsibilities

HP Dealer Premier Support Program

Hardware Support – HP’s Centralized Repair Services

Features and Benefits

HP’s centralized repair services are used to support HP fax products that have an Express Exc on these products are performed only at the HP Customer Service Center in Corvallis, Oregon Provider option, you provide service for these products, not physical repair.

HP’s centralized repair services simplify repairs for you. You no longer need to plan for or in tory for these products. Thus, you can concentrate on providing for other products. Serv simpler and less time consuming, since the technicians focus on verifying problems, not rep provide value added services to your customers, such as delivery and installation, even

There are two centralized repair services:

DHP Express Exchange service

DHP Customer Return Repair service

HP Express Exchange Service

With HP Express Exchange service, you arrange for your customer to receive a replacement tomer’s door by premium air carrier on the day after your help desk calls HP. You may choose returning the defective unit to HP or installing the new one. You pay HP on a per-incident ba warranty, and charge your customers as you normally would.

HP Customer Return Repair Service

HP Customer Return repair service allows you to return your customer’s product to the des vice Center for repair and return. Repair time on the bench is 2 working days (shipping times e out of warranty, you pay HP on a per-incident basis and charge your customers as you nor

If your technician is service-authorized on products eligible for HP’s centralized repair s available to you as an HP support provider on a per-incident basis.

Your Responsibilities

You are responsible for the return to the HP Customer Service Center of any defective unit th through the HP Express Exchange service.

Ordering HP Express Exchange Service

To have a unit replaced through HP Express Exchange service:

1.Contact the HP Customer Service Center in Corvallis, Oregon at (503) 750-2035.

2.HP will ask for your technician’s service authorization (CZ) number, as well as informati ship and customer location.

3.HP will send the replacement unit to the location you designate. The replacement unit via premium air carrier if your technician calls before 4:00 pm Pacific time.

4.Once the replacement unit is received, you or your customer return the defective unit vice Center in Corvallis, using the packing material, pre-addressed, postage-paid ma mailing materials which were shipped with the replacement unit.

6￿8 Service and Support Information