Product Warranty

The HP fax products described in this manual are warranted against defects in materials an of one year. During the warranty period, HP will, at its option, either replace or repair pro defective. In the U.S., defective units are replaced via the Express Exchange program, or a

HP Express Exchange

In the U. S., HP will deliver a remanufactured replacement unit to the user the next business 4:00 pm (PST) and arrange for return to HP of the non-working unit. Outside the U.S., the remanu ment units will be shipped on the day ordered via premium air carrier, but may not arrive ne location.

Standard Return (U. S. only)

If the user wants to keep the fax product they purchased, HP will repair the original unit within two business days (plus shipping time).

HP Extended Warranties

HP fax dealers and resellers may market HP SupportPack, and enable end-users to obtain a fu HP SupportPack must be purchased by the end-users within the first 30 days of the product pu For more information about HP SupportPack contact your HP sales representative if you are or an HP authorized distributor if you are an HP fax reseller.

Annual service contracts are available directly from HP for end-users who did not purchas contracts may be purchased at any time and become effective 30 days after the date of purch read the section in this chapter titled, “Service Contracts from HP” and contact HP Direct M 1-800-835-4747.

U.S. HP Fax Support Programs

HP authorized dealers who have signed a current U.S. Dealer Channel Agreement are eligible Dealer Premier Support Program. Contact your HP sales representative if you are interested about qualification requirements to market HP products. The Dealer Premier Support Progr this chapter. Complete guidelines may be obtained by ordering part number 5091-1927EUS from t formation Center (800) 752-0900.

Resellers of HP fax products who have purchased products through an HP authorized distribu pate in the HP Fax Service Provider Program. The HP Fax Service Provider Support Program is de chapter. The Program Guide may be obtained by ordering part number 5091-1927EUS from the Cust tion Center (800) 752-0900, or from HP FIRST. (See Resources for HP Authorized Dealers.)

Returning the FAX Machine For Service

If it is determined that the fax machine must be sent to Hewlett-Packard for service, it mus carton. If the original shipping carton cannot be used, a new carton can be ordered from HP 1030 N.W. Circle Blvd., Corvallis, OR 97330, Telephone (503) 715-2035.

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Service and Support Information

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HP FAX-700 manual Product Warranty, HP Express Exchange, Standard Return U. S. only, HP Extended Warranties