HP FAX-700 manual HP Fax Service Provider Program, Ordering HP Customer Return Repair Service

Ordering HP Customer Return Repair Service

To have a unit repaired through HP Customer Return Repair service:

1.Contact the HP Customer Service Center in Corvallis, Oregon at (503) 750-2035.

2.Follow HP’s instructions for packaging and shipping the unit to the HP Customer Service If the unit is being returned for service under warranty, you should request a packa age-paid mailing labels for future use from HP at the telephone number above.

3.Once HP returns the repaired unit, assist your customer in reinstalling the unit, as you

Filing Warranty Claims for HP’s Centralized Repair Services

Follow the standard procedures for filing warranty claims for HP fax products. Your techn rized to make you eligible to receive warranty reimbursements. HP fax products supported repair services require troubleshooting on your part. HP pays you a warranty reimbursem service. Assist the customer in returning the defective product to the HP Customer Service C

Prices and Invoices

Prices for HP’s centralized repair services are available on HPNN, or by calling HP at (503) 750-2035. HP o percent discount off the HP standard repair (STREP) price for the eligible products.

HP will invoice you for service on a net 30-day basis.

HP Fax Service Provider Program

Program Information

About the ProgramThe .HP Fax Service Provider Program helps you to maintain a close relatio customers by becoming their primary support provider. You design and price support service needs, as well as control the support business and receive ongoing income from support c

As an HP Fax Service Provider, you provide service for HP fax products, not physical repair. You a service provider is to offer a higher level of service by providing fast, efficient, same-d changes. Customers may call you for support, or to determine if their unit is defective and necessary.

Benefits to YouThe. HP Fax Service Provider Program benefits you in the following ways:

D35% discount on HP accessory parts and remanufactured exchange units for your tech successfully completed the service training

DTraining and certification for your technicians to diagnose product failures usual an exchange with HP

DPhone-in technical assistance for your technicians. HP provides you with access to e nel at our Customer Support Center at (208) 323-2551

DSupport documentation, support manuals, service news articles, and product data s ucts

Opportunities to Earn ReveAs anueHP Fax. Service Provider, you can generate revenue selling you service contracts incorporating HP’s repair services. You can sell HP’s Express Exchange serv part of your service contract.

If you choose not to stock exchange units and handle returns, you can market HP SupportP three-year warranty product featuring HP’s Express Exchange service for one-day repla

Service and Support Information 6￿9