HP FAX-700 manual Remote Diagnostics

Table 5-27. Twelfth digit in the Diagnostic Code for the FAX-900 and FAX-950

Data	Confidential Communication	RTN Receive
0
1	Yes
8		Received
9	Yes	Received

Remote Diagnostics

Remote diagnostics provide a method of remotely troubleshooting HP fax macOn thinesHP at the c

FAX-700 and FAX-750,no special hardware is needed to perform remote diagnostics. Service per ly retrieve system and journal data from the customer’s fax machine, analyze the inform tings back to the customer’s unit. Service personnel can then poll journals from the repair

problem is solvedOn the. HP FAX-900 and FAX-950,service personnel with a modified (ROM installed) mac can remotely retrieve system information from the customer’s fax machine, analyze the in settings back to the customer’s unit. Service personnel can then poll journals from the re the problem is solved. The following are some of the benefits of this type of remote diagn

DService personnel can respond quickly to customer needs, decreasing the time th inoperative

DRemote diagnostics requires less of the customer’s time

DService personnel can easily verify the repair by retrieving journals on a period any of the customer’s time

DRepair can be done without the customer present

Remote diagnostics may also be valuable when performing a unit exchange of the custome tomer’s unit is capable of transferring and receiving data, customer settings can be trans unit. Then, after the exchange fax machine is received, the customer’s settings (such as funct one-touch telephone numbers) can be transferred to the customer’s replacement unit. This the time needed to configure the exchanged unit to match the previous machine settings.

Note	Remote diagnostics require the customer’s HP fax machine to be functional a
	sending and receiving information. On the HP FAX-900 and FAX-950, it must also hav
	function parameter 029 set to ON to remotely diagnose the unit. On the HP FAX-700 a
	FAX-750, no special parameter setting is required to carry out the remote diag

Note	If ECM (Error Correction Mode) is turned off on either the diagnostic machine o
	machine, data is transferred at 300 bps, regardless of the modem speed set by
	meters 017 (RCV) and 018 (XMT). This may be useful if you suspect that the customer’
	problem is related to high-speed data transmission.

5￿54 Problem Resolution