HP FAX-700 manual Remote Diagnostics Process, Example

Remote Diagnostics Process

Use the following process to adjust settings in a customer’s HP fax machine from a customer

1.Retrieve the settings and journal from the customer’s machine. Use the information u trieving Customer Data” in this chapter. The settings in the customer support diagnost that of the customer’s settings.

2.Analyze the settings and journal.

3.Adjust the parameters in the customer support diagnostic unit to fix the problem in t

4.Transfer the adjusted setting to the customer’s HP fax machine. Use the information “Transferring Data to the Customer’s Machine” in this chapter.

5.Verify that the problem is fixed by retrieving journals at a later date and analyzing journal.

Analyzing a Customer’s MachineOnce you. have retrieved the information from a customer’s HP fa review the diagnostic code digits from the journal and the function parameter settings.

If you received function parameter settings from the customer’s machine, print a listing of tings. In an HP FAX-900 or FAX-950, look for function parameters not set to the U.S. shipment settings if those settings may be causing the customer’s problems. In the HP FAX-700 or FAX-750, determine w setting might be modified to solve the problem indicated. In the FAX-700 and FAX-750 machines, code may be printed on the journal report to indicate the problem.

Read “Setting Function Parameters to Solve Communication Problems on the HP FAX–700 and FAX- ting Function Parameters to Solve Communication Problems on the HP FAX–900 and FAX-950” to dete function parameters to adjust to solve communication problems.

If you received a journal from the customer’s machine, print the journal using the instruc in this chapter. See Table 5-30 “Significant Diagnostic Code Digits” for a list of specific diagnos may help identify the probable cause. These code digits can be further decoded for the FAX- Table 5-9 through Table 5-18. These code digits can be further decoded for the FAX-900 and F Table 5-19 through Table 5-27.

Example	On the HP FAX-900 or FAX 950, if digit 5 of the diagnostic code shows that all commun
	errors occur when receiving documents, the HP fax machine may need an ad
	function parameter that affects the reception of documents such as Rx Lev
	Rx Start (function parameters 011, 013, and 018 respectively).

5￿62 Problem Resolution