Resources for Resellers

Table 6-2 provides the Hewlett-Packard organizations for HP fax service providers to call, t each organization, the information or resource provided, and the hours of operation of t

Table 6-2. Reseller Resources

Organization

Telephone Number

Support Provided

 

Hours of Operation

 

 

 

 

 

 

HP Customer Support

(208) 323-2551

Technical Assistance

7:00onam - 6:00 pm PST

 

Center

 

HP inkJet printer andMon,faxTu, Th, Fri

 

11311 Chinden Blvd.

 

products

7:00 am - 4:00 pm PST

 

Boise, ID 83714

 

Questions about HP FaxWed

 

 

 

Service Provider final

 

 

 

exam program

 

 

 

 

 

 

 

HP Customer

(800) 752-0900

Product literature 6:00 am - 5:00 pm PST

 

Information Center

 

 

 

 

 

 

 

 

 

 

HP Corvallis Service

(503) 715-2035

Order shipment or return7:00am - 4:30 pm PST

 

Center

 

remanufactured

 

 

1030 N.W. Circle Blvd.

 

exchange unit

 

 

Corvallis, OR 97330

 

 

 

 

 

 

 

 

 

 

 

Parts Direct Ordering(800) 227-8164

Order stocking

6:00 am - 5:00 pm PST

 

 

 

remanufactured

 

 

 

 

exchange units and

 

 

 

 

accessory parts

 

 

 

 

 

 

 

Hewlett-Packard Co

(800) 835-4747

Final exam mailing 7:30 am - 4:00 pm PST

 

5301 Stevens Creek

 

address for HP Fax

 

 

Blvd.

 

Service Provider

 

 

Santa Clara, CA

 

program

 

 

95052-8059

 

Must have HP Dealer

 

 

Attn: HP Dealer Premier

Service contract and

 

Support Service

 

dealer ID number

 

 

Authorization

 

 

 

 

 

 

 

 

 

 

Parts Identification (916) 783-0804

HP parts identification6:00 am - 3:00 pm PST

 

 

 

 

 

 

Service Parts ID

(916) 785-5945

On Line Parts data base24hours per day

 

bulletin board

(Must call using a

Group(all by facsimile)

7 days per week

 

 

3 fax machine)

 

 

 

 

 

 

 

 

 

HP FIRST

(800) 333-1917

Product data sheets,24 hours per day

 

 

(Must call using a

Groupaccessory and service7days per week

 

 

3 fax machine)

contract information

 

 

 

(all by facsimile)

 

 

 

 

 

 

 

 

Service and Support Information 6￿5

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HP FAX-700 manual Resources for Resellers