Information Codes for the HP FAX-700 and FAX-750

The HP FAX-700 and FAX-750 display messages in the message window and information codes (info c 32-transaction report to warn of errors or problems with the machine or its operation. The appear in the message window are described in the HP FAX 700/750 User’s Guide.

Table 5-1 lists the information codes for the HP FAX-700 and FAX-750 and suggests actions for info c on the 32-transaction report.

Transmission Proble– Inmost cases, the action recommended when information codes appear sion (Tx Mode) is to “Resend fax.” If the customer has already attempted to resend the fax and f er send a fax to a known-good fax machine at the service center. If this operation fails, hav machine to another line and try to send the fax again. This action eliminates the custome problem, and the customer’s machine is probably defective.

Reception Problems– In most cases, the action recommended when information codes appear dur Mode) is to “Retry operation.” If the customer has already contacted the sending party and have the customer perform the following steps to isolate the problem to his fax machine

1.Have the sending party attempt to send the fax to another party. If this fails then the chine or line is probably at fault.

2.Have the customer move his fax machine to another line and attempt reception again. probably not at fault.

3.Have another party attempt to send to the customer’s machine. If this also fails, the probably defective.

Procedures for listing and changing function parameters and a table of the service param codes. If the customer cannot fix the problem, and the HP Customer Support Center cannot remote diagnostics, have the customer return the unit for repair.

Acronyms used in Table 5-1 are described in the glossary:

Table 5-1. Information Codes on the HP FAX-700 and FAX-750

Info

Mode

Description￿ of￿ the￿ Problem

Action

Code

 

 

 

 

 

 

 

 

 

030

 

D$cu"e#t￿ "isfeed

Re"$ve￿ d$cu"e#t￿￿ Adjust￿ %a%er￿ guide

 

 

 

asse"b!y￿￿ E#sure￿ that￿ ADF￿ is￿ fir"!y

 

 

 

agai#st￿ the￿ b$dy￿ $f￿ the￿ fax￿ "achi#e￿￿ Retry

031

 

D$cu"e#t￿ ja"

C!ear￿ the￿ cru"%!ed￿ d$cu"e#t￿ fr$"￿ the

 

 

 

ADF

311

 

￿ervice￿ stati$#￿ err$r￿ ￿#$￿ ca%%i#g￿

P$wer￿ cyc!e￿ the￿ "achi#e￿ a#d￿ retry

421

￿x

C$u!d￿ #$t￿ dia!￿ due￿ t$￿ abse#ce￿ $f￿ dia!￿ t$#e Chec ￿ f$r￿ dia!￿ t$#e￿￿ Dia!i#g￿ the￿ c$rrect

 

 

 

#u"ber￿￿ chec ￿ that￿ fax￿ is￿ at￿ the￿ $ther￿ e#d

 

 

 

$f￿ the￿ !i#e￿￿ Rese#d￿ fax

422￿x ￿t$%%ed￿ dia!i#g￿ due￿ t$￿ detecti$#￿ $f￿ busyChec ￿ ca!!ed￿ #u"ber t$#e

423￿x ￿i"e￿ $ut￿ whi!e￿ waiti#g￿ f$r￿ re"$te￿ %artyCa!!ed￿ %arty￿ is￿ #$t￿ %ic i#g￿ u%￿ the￿ ca!!￿￿ I#.

 

Phase￿ A res%$#se￿ after￿ dia!i#g

vestigate

424

￿x

￿t$%￿ butt$#￿ de%ressed￿ whi!e￿ se#di#g

Rese#d￿ fax

 

Phase￿ A %arty￿ is￿ i#￿ %hase￿ A

 

425￿x Exter#a!￿ %h$#e￿ is￿ $#.h$$ ￿ at￿ the￿ start￿Rese#d$f ￿ fax Phase￿ A dia!i#g

Problem Resolution 5￿9

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HP manual Information Codes for the HP FAX-700 and FAX-750, Info Mode Description of the Problem Action Code