HP FAX-700 manual Handling Repairs and Exchanges HP’s Repair Services, Your Responsibilities

Note	Only U.S. HP fax resellers who have purchased new HP fax products through HP
	distributors may obtain accessory parts and remanufactured exchange un
	available to resellers. (This program does not apply to authorized reselle
	personal computers, network products, and personal computer peripheral
	signed contracts directly with HP.)

Handling Repairs and Exchanges: HP’s Repair Services

As an HP Fax Service Provider, you can customize your service contracts with the following from HP:

DExpress Exchange service – defective unit permanently replaced next day

DCustomer Return service – unit repaired by HP and reshipped within two days

Express Exchange ServiceWith HP’s Express.Exchange service, a defective unit is replaced the nex mize fax down time. You may supply, or arrange for your customer to receive, the remanuf you sell a same-day on-site service contract, you need to stock an exchange unit to fulfil next-day support, the replacement can be delivered to you or your customer. You may also tomer in installing the replacement and returning the defective unit to HP.

During the warranty period, HP will pay for shipping to and from HP. Products with Express replaced the next day via premium air carrier. A pre-addressed, postage-paid mailing label, p aging tape are included with each exchange unit for mailing the defective unit back to HP in er. The current list prices for Express Exchange service and repair charges are available o system (800) 333-1917.

Your Responsibilities

You are responsible for the return to the HP Corvallis Service Center of any defective unit through the HP Express Exchange service.

Executing Express Exchange Service

1.After you have determined that a customer’s unit is defective, contact the HP Corvall

(503)750-2035.

2.Provide your technician’s HP Fax Service Provider identification number, as well as inf dealership and customer location if necessary. A purchase order number or valid cr required as collateral for the defective exchange unit (value will be the HP list pric

3.HP will send the replacement unit to the location you designate (your dealership or t replacement unit will be sent out that day via premium air carrier if your technician c Standard time.

4.Once the replacement unit is received, you or your customer return the defective unit vice Center using the mailing materials shipped with the replacement unit.

Customer Return ServiceCustomers. may have their unit repaired by HP and returned to them. You return the unit to HP for your customer, or have your customer ship it directly to HP. Repa days(shipping time excluded). If the unit is out of warranty, there is a per-incident charge fo prices for repair charges are available on the HP FIRST fax retrieval system (800) 333-1917.

Service and Support Information 6￿11