HP Support Information

Hewlett-Packard stands behind its products with a number of service and support resourc product related questions. These services include:

D HP FIRST

D HP Dealer Support Center

DHP Customer Information Center D HP Corvallis Service Center

D HP Customer Support Center

D Parts Identification

DService Parts ID Bulletin Board D HP Forum on CompuServe

Resources for U.S. Customers

Table 6-1, U.S. Customer Resources, provides the Hewlett-Packard organizations for custome types of product support, the telephone number of each organization, the information or hours of operation of the organization. This table is only for U.S. resources. Canadian resou this chapter.

The customer resources should be used before calling the Customer Support Center. Only ca Center if the other customer resources listed do not provide the information needed or r

Table 6-1. U.S. Customer Resources

Organization

Telephone Number

 

Support Provided

Hours of Operation

 

 

 

 

 

 

 

Local Support

(800) 243-9816

 

Help in locating nearest24hours per day

 

 

 

 

HP authorized dealer7 days per week

 

 

 

 

 

 

 

HP Audio Tips

(800) 333-1917

 

Pre-recorded help 24 hours per day

 

 

 

 

messages for common7days per week

 

(24-hour automated

 

 

questions and

 

support service)

 

 

information on other HP

 

 

 

 

customer resources

 

 

 

 

 

 

 

HP FIRST Fax

(800) 333-1917

 

Detailed product support24hours per day

 

 

(Must call using a

Groupinformation on common7days per week

 

(24-hour automated

3 fax machine)

 

software applications

 

support service)

 

 

and troubleshooting tips

 

 

 

 

(all sent by facsimile)

 

 

 

 

 

 

 

HP Download Service

(208) 344-1691

 

Electronic download24hofurs per day

 

 

 

 

HP product information,7days per week

 

(real time access over

 

troubleshooting hints

 

modem)

 

 

and updated HP printer

 

 

 

 

driver information

 

 

 

 

 

 

 

CompuServ

(800) 524-3388

 

Interactive dialog with24hours per day

 

 

(Must be a subscriber,worldwide HP customer7days per week

 

 

ask for agent #51,

community for the

 

 

CompuServ connect exchange of information

 

 

charges apply to caller

 

 

 

 

 

 

Internet

ftp address: 192.6.71.2

Information on products,24hours per day

 

 

or

printer drivers and 7 days per week

 

(HP ftp site)

ftp-boi-external.hp.supportcom for anyone with

 

 

 

 

ftp access to the Internet

 

 

 

 

 

 

 

Service and Support Information 6￿3

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HP FAX-700 manual HP Support Information, Resources for U.S. Customers