Table 6-1. U.S. Customer Resources (Continued)

Organization

 

Telephone Number

 

Support Provided

 

Hours of Operation

 

 

 

 

 

 

 

Printer drivers by

mail(303) 339-7009

 

Printer drivers may

be24hours per day

 

 

 

 

 

obtained by contacting6days per week,

 

 

 

 

 

the software applicaticlosedn Sundays

 

 

 

 

 

manufacturer, however,

 

 

 

 

 

HP distributes some of

 

 

 

 

 

the most popular

 

 

 

 

 

 

software applications

 

 

 

 

 

 

 

 

 

HP Customer

 

(800) 752-0900

 

Ordering of User’s

6:00 am - 5:00 pm PST

 

Information Center

 

 

 

guides, technical

weekdays

 

 

 

 

 

reference guides and

 

 

 

 

 

other literature

 

 

 

 

 

 

 

 

 

HP Direct

 

(800) 538-8787

 

Customer-orderable6:00 am - 5:00 pm PST

 

 

 

 

 

supplies and accessories,weekdays

 

 

 

 

 

except documentation

 

 

 

 

 

 

 

 

 

HP North American

 

(800) 633-3600

 

HP service contract

7:00 am - 6:00 pm PST

 

Response Center

 

 

 

information

weekdays

 

 

 

 

 

 

 

Post Warranty Support(900) 555-1500

 

Post warranty assistance7:00am - 6:00 pm MST

 

 

 

($2.50 per minute U.S.,

 

on product questionsMon,andTu, Th, Fri

 

(fee-based support)

charges start only

wtheenmost common

7:00 am - 4:00 pm MST

 

 

 

you connect with a software applicationsWed

 

 

 

support technician)

 

 

 

 

 

 

or

 

 

 

 

 

 

(800) 999-1148

 

 

 

 

 

 

 

($25.00 fee per call U.S.,

 

 

 

 

 

 

Visa or MasterCard)

 

 

 

 

 

 

*prices subject to change

 

 

 

 

without notice

 

 

 

 

 

 

 

 

 

 

HP Customer Support

(208) 323-2551

 

Technical Assistance7:00 am - 6:00 pm MST

 

Center

 

 

with setup, operation,Mon, Tu, Th, Fri

 

 

 

 

 

repair information and7:00am - 4:00 pm MST

 

 

 

 

 

exchange program

Wed

 

 

 

 

 

information

 

 

 

 

 

 

 

 

 

 

6￿4

Service and Support Information

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