HP FAX-700 manual Becoming an HP Fax Service Provider, Your Responsibilities

Your Responsibilities:

DDesign and price your own support services for HP products

DMerchandise and sell support contracts to your customers

DManage your support contracts

DProvide a help desk for your customers to call when they have problems

DHandle product warranty requests

DStock all needed accessory parts and remanufactured exchange units

DDeliver high-quality support services to your customers

Becoming an HP Fax Service Provider

All U.S. resellers who purchase fax products from a Hewlett-Packard authorized distributo in the HP Fax Service Provider program. HP Authorized Dealers who have signed a current U. Agreement are not eligible. Contact your HP sales representative if you are interested in qua market HP products.

How to Become a Service Provider:

1.Obtain and complete HP’s Fax Technical Support Solution Guide and submit the final exa

2.Sign a Parts Purchase Agreement contract with HP.

a.Obtain a Parts Purchase Agreement contract from the HP Fax Service Provider Contr

(916)785-8591.

b.Send the following items to the address below. HP will send confirmation of your within ten working days.

DCompleted Parts Purchase Agreement contract

DHP Fax Service Provider Identification Number (obtained from HP after successfu of the Dealer Service Training)

DTax Certificate

DCopy of business license

DBrochure/catalog that describes your company’s business

Mail the above items to: Hewlett-Packard Support Materials Organization

Attention: Contract Administrator

Hewlett-Packard Support Materials Organization

8050 Foothills Blvd.

Roseville, CA 95747

3.HP will provide you with an HP Fax Service Provider certificate and identification num

6￿10 Service and Support Information