Adjust the paper guides:
•When using media less than 8.5 inches wide
•Against the edges of the paper or media, making sure it does not buckle
Printer does not feed paper, envelopes, or specialty media
If there is a paper jam, see the appropriate paper jam section.
Verify that the specialty media is loaded correctly.
Try loading one page, envelope, or sheet of specialty media at a time.
Make sure the printer is set as the default printer and is not on hold or paused.
1Click Start Control Panel Printers and Other Hardware Printers and Faxes. or
Click Start Settings Printers and Faxes (or Printers).
2
3Click Printer.
•Make sure no check mark appears next to Pause Printing.
•Make sure a check mark does appear next to Set As Default.
Banner paper jams
1Press Power to turn off the printer.
2Remove the jammed banner paper from the printer.
To keep a banner print job from jamming:
•Use only the number of sheets needed for the banner.
•Select the following settings to enable the printer to feed paper continuously without jamming: 1 With a document open, click File Print.
2 Click Properties, Options, Setup, or Preferences.
