Scan troubleshooting, 109 | Lexmark 8300 Series guide

Scan troubleshooting

•“Scanner does not respond” on page 109

•“Scanning takes too long or freezes the computer” on page 109

•“Scan was not successful” on page 110

•“Partial document or photo scans” on page 110

•“Cannot scan to an application” on page 110

•“Cannot scan to a computer over a network” on page 110

Scanner does not respond

If an error message is displayed, see “Error messages” on page 121.

If the Power button light is not on, see “Power button is not lit” on page 102.

Make sure the printer is set as the default printer and is not on hold or paused.

1Click:

•In Windows XP Pro: Start Settings Printers and Faxes.

•In Windows XP Home: Start Control Panel Printers and Faxes.

•In Windows 2000: Start Settings Printers.

•In Windows 98/Me: Start Settings Printers.

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

If none of the previous options fixes the problem, uninstall the printer software, and reinstall it. For more information, see “Removing and reinstalling the software” on page 125.

Scanning takes too long or freezes the computer

Close all programs not being used.

To change the scanning resolution to a lower value:

1Click Start Programs or All Programs Lexmark 8300 Series.

2Select All-In-One Center.

3From the Scan area, click See More Scan Settings.

4Click Display Advanced Scan Settings.

5From the Select Scan Resolution menu, select a lower number.

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Lexmark 8300 Series Scan troubleshooting, Scanner does not respond, Scanning takes too long or freezes the computer, 109

Contents

Lexmark 8300 Series All-In-One Edition August Contents Loading paper and original documents Printing photos using the control panel Scanning 101 Networking the printer Print troubleshooting 104 126 Page Description Where to find Where to findFinding information about the printer Finding information about the printer Readme file Checking the box contents Setting up the printer Getting the printer ready to fax Installing another language control panelEquipment Benefits See this section Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Remove the protective plug from the EXT port of the printer Line EXT Understanding the parts of the printer Learning about the printerUse EXT Press Using the control panel Press Fax mode Using the Copy Mode menu Customizing copy settings using the control panelUsing the Copy menu Use this Using the Scan Destination menu Customizing scan settings using the control panelUsing the Scan menu Using the Fax Mode menu Customizing fax settings using the control panelUsing the Fax menu Using the Photo Card Mode menu Customizing photo settings using the control panel Using the Photo More Options menu Using the Photo Print Settings menu Using the Photo Edit menu Use this Using the Productivity Suite Using the printer softwareUsing the Productivity Suite buttons Learning about the software Using the All-In-One Center Using the Scanning & Copying tab Using the Maintain/Troubleshoot linkSelect All-In-One Center From this section You can Using the Saved Images tab From this tab You can Using the Solution Center Using Print Properties Want To menu Save Settings menuOptions menu Print Properties tabs Using the Fax Setup Utility Using Fast PicsClick Manage fax history or All-In-One fax settings Click File Œ Save asPage Loading paper Loading paper and original documentsPage Load up to Make sure Loading various paper types Sheets of labels Load up to ADF paper capacity Loading original documents into the ADF Loading original documents on the scanner glass Allowable dimensions Close the top cover to avoid dark edges on the scanned image Printing a document PrintingPrinting collated copies Printing cards Printing multiple pages on one sheet Printing transparencies Printing the last page first reverse page order Printing a banner Inserting a memory card Getting ready to print photos using memory devicesSlot Memory card Inserting a flash drive Page Transferring photos using the computer Transferring photos using the control panelPress Start Color or Start Black Click Save NowPage Printing photos using the control panel Printing photos using the control panel Printing a Dpof selection Changing the default photo print settingsViewing a photo slide show on the control panel Cropping photos using the control panel Adjusting brightnessPage Printing photos using the computer Printing photos using the computerPrinting borderless photos Printing photos stored on the computer Creating and printing a scrapbook or album Browsing and selecting photos stored on the computerClick Manage photos Click Show Folders Adding text captions to a photo Making a copy using the software Making a copy using the control panelCopying Making a copy Collating copies using the control panel Repeating an image on one page using the control panelClick Display Advanced Copy Settings Collating copies Making borderless copies Collating copies using the softwareMake surePrint Last Page First is selected Making borderless copies using the software Making borderless copies using the control panel Enlarging or reducing an image using the software Enlarging or reducing an image using the control panelEnlarging or reducing an image Scanning multiple pages using the scanner glass Scanning multiple pages using the ADFClick Display Advanced Scan Settings Scanning Scanning to an application using the computer Scanning to an application using the control panelScanning to an application Scanning documents or images for e-mailing Scanning a one-page document using the control panel Click Scan & Edit Text OCR Click Preview Now Scanning documents to edit textClick Send Now Scanning clear images from magazines or newspapers Editing scanned images using a graphics programScanning to a computer over a network Press Start Color or Start Black Faxing Faxing a document using the control panelSending a fax Press Start Black Faxing a document using an application Faxing a document using the softwareReceiving a fax Receiving a fax automatically Receiving a fax manually Receiving a fax with an answering machineStart Black or Setting up Speed Dial using the control panel Setting up Speed Dial Setting up Speed Dial using the computer Using Speed DialPress Phone Book Sending a broadcast fax immediately Sending a fax to a group broadcast faxSending a broadcast fax at a scheduled time Press Quick Dial 1, 2, 3, 4 or Using the Quick Dial buttons Faxing while listening to a call On Hook Dial Using the Phone Book Setting up fax forwarding Setting the distinctive ring using the control panelDialing a fax number while behind a PBX Forwarding faxes Blocking junk faxes Using Caller ID Customizing settings using the Fax Setup Utility On this tab You can Printing fax activity reports Blocking unwanted changes to fax settings Networking the printer Installing network printersShared printing Click Continue Or Connect Direct IP printingPeer-to-Peer Tips for installing a network printer Page Removing a used print cartridge Maintaining the printer Installing print cartridges Aligning the print cartridges using the Productivity Suite Aligning print cartridges using the control panelAligning print cartridges Press Copy Mode Cleaning the print cartridge nozzlesClick Clean to fix horizontal streaks Click Align to fix blurry edges Improving print quality Wiping the print cartridge nozzles and contacts Preserving the print cartridges Cleaning the scanner glass Recycling Lexmark products Ordering supplies100 Part number Setup troubleshooting TroubleshootingIncorrect language appears on the display Software does not install Power button is not lit102 103 Does not print Cannot print from digital camera using PictBridge Print troubleshootingImproving print quality 104 105 Poor text and graphic quality Printer does not print or respond Poor quality at the edgesPrint speed is slow 106 Partial document or photo prints Copy troubleshootingCopier does not respond Scanner unit does not close Partial document or photo copies Poor copy quality108 Scanner does not respond Scan troubleshootingScanning takes too long or freezes the computer 109 Fax troubleshooting 111 Can send but not receive faxes Press Fax Mode112 Can receive but not send faxes Received fax has poor print quality Printer receives a blank fax114 115 Error message Fax error 116 Network troubleshooting You cannot print to the network printer Jams and misfeeds troubleshootingNetwork name does not appear in the list Paper jam in the printer Paper or specialty media misfeeds Paper jam in the ADF118 Banner paper jams Printer does not feed paper, envelopes, or specialty media119 Nothing happens when a memory card is inserted Memory card troubleshootingMemory card cannot be inserted 120 Error messages on display Error messagesProcedure 121 122 Carrier Jam 123 Cartridge Missing 124 Photo Mode problem reading memory card 125 Removing and reinstalling the software Conventions Copyright advisory TrademarksElectronic emission notices 126 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Japanese Vcci notice Other telecommunications notices Noise emission levels128 Meter average sound pressure, dBA South Africa telecommunications notice Using this product in Germany129 Using this product in Switzerland Power consumptionProduct power consumption Mode Description Power consumption Off mode Power SaverMercury statement Total energy usage 132 Index 133 134 135 136