Copy troubleshooting, Copier does not respond | Lexmark 8300 Series

1From the software application, click File Print.

2Click Properties, Options, Setup, or Preferences.

3Click Quality/Copies.

4From the Quality/Speed area, select a lower print quality.

Partial document or photo prints

Make sure the document or photo is loaded correctly on the scanner glass.

Make sure the paper size being used matches the size you selected.

Copy troubleshooting

•“Copier does not respond” on page 107

•“Scanner unit does not close” on page 107

•“Poor copy quality” on page 108

•“Partial document or photo copies” on page 108

Copier does not respond

If the Power button light is not on, see “Power button is not lit” on page 102.

If an error message is displayed, see “Error messages” on page 121.

Make sure the printer is set as the default printer and is not on hold or paused.

1Click Start Control Panel Printers and Other Hardware Printers and Faxes. or

Click Start Settings Printers and Faxes (or Printers).

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

If none of the previous options fixes the problem, uninstall the printer software, and reinstall it. For more information, see “Removing and reinstalling the software” on page 125.

Scanner unit does not close

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

107

Image 107

Lexmark 8300 Series manual Copy troubleshooting, Partial document or photo prints, Copier does not respond, 107

Contents

Lexmark 8300 Series All-In-One Edition August Contents Loading paper and original documents Printing photos using the control panel Scanning 101 Networking the printer Print troubleshooting 104 126 Page Finding information about the printer Where to findDescription Where to find Finding information about the printer Readme file Checking the box contents Setting up the printer Equipment Benefits See this section Installing another language control panelGetting the printer ready to fax Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Remove the protective plug from the EXT port of the printer Line EXT Use Learning about the printerUnderstanding the parts of the printer EXT Press Using the control panel Press Fax mode Use this Customizing copy settings using the control panelUsing the Copy Mode menu Using the Copy menu Using the Scan menu Customizing scan settings using the control panelUsing the Scan Destination menu Using the Fax menu Customizing fax settings using the control panelUsing the Fax Mode menu Using the Photo Card Mode menu Customizing photo settings using the control panel Using the Photo More Options menu Using the Photo Print Settings menu Using the Photo Edit menu Use this Learning about the software Using the printer softwareUsing the Productivity Suite Using the Productivity Suite buttons Using the All-In-One Center From this section You can Using the Maintain/Troubleshoot linkUsing the Scanning & Copying tab Select All-In-One Center Using the Saved Images tab From this tab You can Using the Solution Center Using Print Properties Print Properties tabs Save Settings menuWant To menu Options menu Click File Œ Save as Using Fast PicsUsing the Fax Setup Utility Click Manage fax history or All-In-One fax settingsPage Loading paper Loading paper and original documentsPage Load up to Make sure Loading various paper types Sheets of labels Load up to ADF paper capacity Loading original documents into the ADF Loading original documents on the scanner glass Allowable dimensions Close the top cover to avoid dark edges on the scanned image Printing cards PrintingPrinting a document Printing collated copies Printing multiple pages on one sheet Printing transparencies Printing the last page first reverse page order Printing a banner Slot Memory card Getting ready to print photos using memory devicesInserting a memory card Inserting a flash drive Page Click Save Now Transferring photos using the control panelTransferring photos using the computer Press Start Color or Start BlackPage Printing photos using the control panel Printing photos using the control panel Viewing a photo slide show on the control panel Changing the default photo print settingsPrinting a Dpof selection Cropping photos using the control panel Adjusting brightnessPage Printing photos stored on the computer Printing photos using the computerPrinting photos using the computer Printing borderless photos Click Manage photos Click Show Folders Browsing and selecting photos stored on the computerCreating and printing a scrapbook or album Adding text captions to a photo Making a copy Making a copy using the control panelMaking a copy using the software Copying Collating copies Repeating an image on one page using the control panelCollating copies using the control panel Click Display Advanced Copy Settings Make surePrint Last Page First is selected Collating copies using the softwareMaking borderless copies Making borderless copies using the software Making borderless copies using the control panel Enlarging or reducing an image Enlarging or reducing an image using the control panelEnlarging or reducing an image using the software Scanning Scanning multiple pages using the ADFScanning multiple pages using the scanner glass Click Display Advanced Scan Settings Scanning to an application Scanning to an application using the control panelScanning to an application using the computer Scanning documents or images for e-mailing Scanning a one-page document using the control panel Click Send Now Scanning documents to edit textClick Scan & Edit Text OCR Click Preview Now Scanning to a computer over a network Editing scanned images using a graphics programScanning clear images from magazines or newspapers Press Start Color or Start Black Press Start Black Faxing a document using the control panelFaxing Sending a fax Receiving a fax automatically Faxing a document using the softwareFaxing a document using an application Receiving a fax Start Black or Receiving a fax with an answering machineReceiving a fax manually Setting up Speed Dial using the control panel Setting up Speed Dial Press Phone Book Using Speed DialSetting up Speed Dial using the computer Press Quick Dial 1, 2, 3, 4 or Sending a fax to a group broadcast faxSending a broadcast fax immediately Sending a broadcast fax at a scheduled time Using the Quick Dial buttons Faxing while listening to a call On Hook Dial Using the Phone Book Forwarding faxes Setting the distinctive ring using the control panelSetting up fax forwarding Dialing a fax number while behind a PBX Blocking junk faxes Using Caller ID Customizing settings using the Fax Setup Utility On this tab You can Printing fax activity reports Blocking unwanted changes to fax settings Click Continue Installing network printersNetworking the printer Shared printing Peer-to-Peer Direct IP printingOr Connect Tips for installing a network printer Page Removing a used print cartridge Maintaining the printer Installing print cartridges Aligning print cartridges Aligning print cartridges using the control panelAligning the print cartridges using the Productivity Suite Click Align to fix blurry edges Cleaning the print cartridge nozzlesPress Copy Mode Click Clean to fix horizontal streaks Improving print quality Wiping the print cartridge nozzles and contacts Preserving the print cartridges Cleaning the scanner glass Part number Ordering suppliesRecycling Lexmark products 100 Incorrect language appears on the display TroubleshootingSetup troubleshooting 102 Power button is not litSoftware does not install 103 Does not print 104 Print troubleshootingCannot print from digital camera using PictBridge Improving print quality 105 Poor text and graphic quality 106 Poor quality at the edgesPrinter does not print or respond Print speed is slow Scanner unit does not close Copy troubleshootingPartial document or photo prints Copier does not respond 108 Poor copy qualityPartial document or photo copies 109 Scan troubleshootingScanner does not respond Scanning takes too long or freezes the computer Fax troubleshooting 111 112 Press Fax ModeCan send but not receive faxes Can receive but not send faxes 114 Printer receives a blank faxReceived fax has poor print quality 115 Error message Fax error 116 Network troubleshooting Paper jam in the printer Jams and misfeeds troubleshootingYou cannot print to the network printer Network name does not appear in the list 118 Paper jam in the ADFPaper or specialty media misfeeds 119 Printer does not feed paper, envelopes, or specialty mediaBanner paper jams 120 Memory card troubleshootingNothing happens when a memory card is inserted Memory card cannot be inserted 121 Error messagesError messages on display Procedure 122 Carrier Jam 123 Cartridge Missing 124 Photo Mode problem reading memory card 125 Removing and reinstalling the software 126 TrademarksConventions Copyright advisory Electronic emission notices Japanese Vcci notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity Meter average sound pressure, dBA Noise emission levelsOther telecommunications notices 128 129 Using this product in GermanySouth Africa telecommunications notice Mode Description Power consumption Power consumptionUsing this product in Switzerland Product power consumption Total energy usage Power SaverOff mode Mercury statement 132 Index 133 134 135 136