Muratec MFX-1300/1700 Common questions, Re here to help you, General questions, Sending faxes

Just in case

Common questions

W e re here to help you!

The Muratec Information System is available to you 24 hours a day, 7 days a week. You can use your fax machine to call this fax-on-demand system and receive printouts of information, such as the most common questions asked about your machine. Often, this is the fastest way to find out the answer to any question you may have. Andit s a free call!

To use the Muratec Information System:

1	On your fax machine, press MONITO R/CALL to get a dial tone, or lift your
	optional handset.
	Note: If you want to use MONITO R/CALL key, you should assign it to a
	Soft key in advance. (See page 3.16.)
2	Call 1-800-215-1698.
3	Follow the voice instructions you ll receive from the system.

General questions

Q:Where do I add ink or toner to make my fax machine s printouts darker?

A:You can t adjust the darkness of an incoming fax printout, but you can adjust the darkness of a copy or of a transmission. Insert a document and press CONTRAST to adjust the contrast setting. Dark prints at the darkest setting. The machine will reset automatically to normal contrast after you finish copying or sending the fax.

Q:When I unplug my machine or if the power goes off, will I lose the information I ve

stored such as my TTI, autodialer entries, the time and date, etc. and have to re-enter them?

A:No. There s a special battery built into your fax machine which protects user set- tings for several days if power fails or if you decide to move your machine. However, we do advise you to restore power to the machine as soon as possible.

Q:Can I use a dust cover on my fax machine?

A:No! A dust cover blocks air circulation, which could cause your machine to over- heat.

Sending faxes

Q:Sometimes, I try to send a fax while using either the optional handset or the MONI- TO R/CALL feature. But, when the other side answers, I hear a horrible screeching sound, so I hang up. What s happening?

A: That was the other fax machine trying to say Hello to your machine! You ll hear sounds like that any time you call a fax machine which is set to answer automati- cally (as when you set your machine to Auto Answer mode). It s by using these tones that fax machines are able to send faxes over ordinary phone lines. So, next time you hear the tones, press STA R T (and, if you re using an optional handset, hang up) to send a fax.

Q:I just sent a fax. However, the number that appeared in my machine s display dur- ing the transmission wasn t the number I dialed. Why?

A:That number you saw is programmed into the remote fax machine by the user. Some users prefer different numbers to appear than the ones they re really using. And some people don t know how to change the number once it sset.

Q:Can I transmit and receive at the same time?

A:No. Use the call request feature (see page 3.24) to ask the person at the remote fax machine if he or she wants to transmit or receive after your fax communication is complete.

Q:Do I have to dial a 1 for a long-distance call?

A:Yes. Dialing a fax number is just like dialing any other phone number, so be sure to include any special long-distance codes or dialing pauses when dialing. Also, remember to include them when you set your autodialer numbers.

Q:How do I send a fax to an overseas telephone number?

A:Dialing requirements for international calls may vary depending on your local tele- phone company s requirements. For most international calls, call 011, then dial the appropriate country code, city code and phone number.(You may find country and city codes in the front section of your telephone directory.)

Q:Can I transmit if my fax machine runs out of paper?

A:Yes, but confirmation reports (see page 3.21) aren t available when you transmit without recording paper in your fax machine.

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