Troubleshooting | Panasonic DA-PC700 instruction

Troubleshooting

15.1	When Problems Occur	208
15.2	When the Print Quality is Poor	212
15.3	Using the Direct Print Utility	216
15.4	Using NetWare	218
15.5	Using TCP/IP	223
15.6	Using SMB	225
15.7	Using Internet Services	228

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Panasonic DA-PC700 manual Troubleshooting

Contents

DA-PC700 TRADEMARKS/COPYRIGHTS Preface Manuals bundled with the Printer/Scanner Unit Types of ManualsManual bundled with the main unit i.e. the copier Iii Using These Operating InstructionsOrganization Setting Print Mode Using Internet ServicesConfiguring by the Tools Mode Screen Precautions and Limitations Icons used in this manual ConventionsBold face All kinds of buttons e.g. Click OK Precaution for power and earth connection Safety Notes Table of Contents Viii Chapter Installing/ Configuring the Printer DriversSetup for the Direct Print Utility Setup for NetWare Chapter Setup for TCP/IP Windows NT/WindowsSetup for Windows Networking Using Internet Services Chapter Using the Internet Printing ProtocolSetting Print Mode Chapter Printing Reports/Lists Chapter Troubleshooting Configuring by the Tools Mode ScreenPrecautions and Limitations Appendix Xii Overview of the Printer Ethernet interface connector Parallel interface connectorMain Components and Their Functions Back View Overview of the Printer Using the Touch Panel Display Connect the cable and make the necessary set- tings Getting Ready to Print When connecting to a network Special Features Printer Setting Printer Environment Network Printer Environments TCP/IP Direct Print Utility for Windows 95/98/Me TCP/IP for Windows NT 4.0/Windows NetWare AppleTalk for Macintosh Token Ring Internet printing Setting method Setting IP Address for Network EnvironmentFlow of Setting Setting IP address/subnet mask/gateway address Using Touch Panel Display for SettingProcedure Select Print/Scan Mode Settings Select Specify Address Select Network Settings Touch Exit Tools Machine will be rebooted Checking/Setting Dhcp Environment Activating Port Setting Port Select LPD Select Print/Scan Mode Settings Select Port SettingsSelect Port Status and then touch Change Settings Select Save Select Close twice Select Enable Select Exit Tools Other setting items Automatic Power Saver Mode Power SaverUsing the Power Saver Mode CD-ROM About the Attached This page is intentionally left blank Setup Parallel Connecting Interface Cables Ethernet interface supports the following types of cable SetupEthernet Suggested Values Memory AllocationUses Useful Operations For Windows Flow of Printing Useful Operations Basic Way of PrintingOnline Help Checking Job Status Check the contents and touch Exit Cancelling Jobs in Process Cancelling Printing From Printer Cancelling Jobs in the Printer Outputting Waiting Jobs Forced Outputting Outputting in Emulation Mode Select Print Mode Switching Printer to Offline Printing vs Copying Scanning This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank This page is intentionally left blank Installing Configuring Printer Drivers Settings on the Printer Installation/Configuration MethodsSelect Print/Scan Mode Setting About the Printer Drivers For a Local Printer Installing/Uninstalling Printer DriversInstalling/Configuring the Printer Drivers Installing/Uninstalling the Printer Drivers For Windows 95/98/Me Click Add Network Port For a Network Printer Uninstalling the Printer Drivers Installing/Uninstalling the Printer Drivers For Windows 95/98/Me Configuring the Printer DriversAccessing the Printer Properties Dialog Box For Windows NT 4.0/Windows Accessing the printer properties dialog box Setting the Printer Properties Paper Output Options PrinterPaper Source Options Job Owner Settings Error ReportAuto Configuration Restore Defaults Job Type Paper/Output Paper Source Paper Size Paper sizes available for each paper source are as follows Output Destination Image Orientation Copies defaultSided Print Custom Paper Size Finishing Collate SettingsOutput Options Apply two staples at the left edge of paper Apply one staple at the top-right corner of paperApply two staples at the right edge of paper Apply one staple at the bottom-left corner of paper Punch Position First Sheet EMF Spooling for Windows NT 4.0/Windows 2000 default off Halftone Graphics ModeGraphics All Texts to Black default off Image Enhancement default onTrueType Mode Use Printer TrueType Fonts default on Overlays Halftone Color Adjustment for Windows NT 4.0/WindowsLoad Overlay Create Overlay Delete All Delete OverlayQuery Page Overlay Selected Overlay status Multi-Upavailable when Multi-Upis selected for Layout Mode Layout ModeLayout No page border is drawn Booklet Creation Top Left Top Right Center default Bottom Left Bottom Right Zoom available when Zoom is selected for Layout Mode Poster available when Poster is selected for Layout Mode None defaultShadow Custom Procedure to edit a watermark is as follows Procedure to create a watermark is as followsProcedure to delete a watermark is as follows Watermarks Background To print a watermark, the options available include This page is intentionally left blank Setup for Direct Print Utility System Configuration Using the Direct Print UtilityTarget Computers Windows 95/98/Me Target computers must meet all the following requirements Setup for the Direct Print Utility Flow of Setup When the LPD Port is Disabled Setup of the Printer Setup of the Printer Other Settings Overview Installing the Direct Print Utility Setting the TCP/IP Protocol Procedure to install the Direct Print Utility is as follows Installation Procedure Restart the system for the installation to complete Setting the Port Click Add Port Click the Details tab IP Address Port NameEnter a name for identifying the printer Status Indication Status Indication Uninstalling Uninstalling This page is intentionally left blank TCP/IP Setup for TCP/IP Windows NT/Windows Windows NT/Windows Setup for TCP/IP 2000 Setup for the PrinterSetting the LPD Port to Enable Setup for the Printer Windows NT/Windows Setup for TCP/IP 2000 Select Exit Tools Other Settings 100 Setup for Windows NTFor Windows NT 4.0/Windows Setup for Windows Networking 102 IntroductionSystem Structure Install the printer driver to the host computer Setup Procedure103 Setup for Windows Networking 104 Setting NetBEUI in PrinterActivating Port and Setting Protocol Select SMB 105 Setup for Windows Networking 106 107 Setup for Windows Networking 108 Setting TCP/IP in PrinterDefining IP Address 109 Setup for Windows Networking 110 Refer to 7.2.2 Other Settings Through Windows Networking 111 Setup for Windows NetworkingChanging Printer Workgroup Name Close message.txt 112 Activation of NetBEUI protocol On/Off Setting format of config.txt113 Activation of Dhcp On/Off Wins Dhcp Resolve 114 Example of config.txt 115 Setup for Windows Networking 116 Auto Driver DownloadingPreparation for Auto Driver Downloading 117 Setup for Windows Networking 118 Auto Downloading of Printer Driver 119 Setup for Windows Networking 120 Setup for NetWare Target Computers Using NetWare122 Target computers must meet the following requirements Interface Setup for NetWare 123Printer supports the following types of Ethernet interface Following frame types are supported 124 Setup for NetWare Activate the NetWare¨ port by the following procedure Setting the Port to EnableSetup for NetWare 125 Select NetWare 126 Setup for NetWare 127 128 Printing the Printer Settings List Windows 95/98/Me, Windows NT 4.0 or Windows Setup for the ClientSetup for NetWare 129 This page is intentionally left blank Using Internet Printing Protocol Essential system environment is as follows System Environment132 Define the IP address Using the Internet Printing Protocol 133 IPP DNS 134 Using the Internet Printing Protocol 135 Setup of the Printer Installing the Printer Driver 136 Click Have Disk Using the Internet Printing Protocol 137Manufacturers files from, and then click OK Screen to select the printer driver appears 138 Using Internet Services 140 Using Internet ServicesStructure of the Internet Services Screen Target Host Computers and Browsers Using Internet Services 141Host computers Browsers Checking Browsers Configuring Browser142 For Netscape Communicator Proxy server setting Using Internet Services 143Port number setting Checking Proxy Server and Port Number 144 Configuring PrinterActivating Internet Service Select Port Settings Select Internet Service Using Internet ServicesWith Port Status selected, touch Change Settings Select Enable and then touch Save Select Close twice until the screen at is displayed Other Internet Service Settings Items146 Activating Browser Using Internet Services 147Activating Browser 148 Screen of the Internet Services is displayedHelp Setting Print Mode 150 Print Mode Operation List of PCL 6 Settings Items PCL 6 SettingsSetting Print Mode 151 Menu Item Description 152 Setting Print Mode 153 ISO-6 ISO 6 Ascii 154 Spaced font is selected Setting Print Mode 155 Select Print Mode from the menu screen Setting ProcedureTouch PCL6 Settings 156 Setting Print Mode 157 This page is intentionally left blank Printing Reports/Lists Types and Paper Sizes Types of Reports/Lists160 Types About Printer Settings List Printer Settings ListPrinting Reports/Lists 161 Printing result 162 About Job History Report Job History ReportPrinting Reports/Lists 163 ERR 164 Printing Reports/Lists 165 About Error History Report Error History ReportPrints information related to printer errors 166 Printing Reports/Lists 167 About PCL Settings PCL Settings ListPrints the PCL settings of the printer 168 Printing Reports/Lists 169 About PCL Fonts List PCL Fonts List170 Printing Reports/Lists 171 About PostScript Fonts List PostScript Fonts List172 Printing Reports/Lists 173 About Print Meter Report Print Meter Report174 Printing Reports/Lists 175 176 PostScript Settings ListAbout PostScript Settings List Printing Reports/Lists 177 178 Stored Print Job ListAbout Stored Print Job List Following items will be included in the list Mailbox Size Printing Reports/Lists 179 Select Print Report/List How to Print Report/List180 Configuring By the Tools Mode Screen 182 Tools ModeDisplaying the Tools Mode Screen Configuring by the Tools Mode Screen Exiting the Tools Mode ScreenSelect Exit Tools on the Tools Mode screen 183 184 System/Meter SettingsCommon Settings Configuring by the Tools Mode Screen 185 186 Copy Mode Settings Configuring by the Tools Mode Screen 187 Print/Scan Mode Settings Input no more than 12 characters from A-Z, 0-9 and space 188 Configuring by the Tools Mode Screen 189 SMB 190 Connected to any other salutation protocol Configuring by the Tools Mode Screen 191 IPP 192 Configuring by the Tools Mode Screen 193 194 Configuring by the Tools Mode Screen 195 196 Select Enable Select Save Precautions Limitations When cancelling printing When switching on/off powerWhen initialized hard disk General When using the finisher with the puncher attached Precautions and Limitations 199 200 On Using NetWareSetting Printer Precautions and Limitations 201 Setting ServerFor NDS For Bindery During Printing Using Token Ring Interface PortOthers 202 During Setup On Using TCP/IP LPDDuring Switching Power On/Off Precautions and Limitations 203 When LPD Spool is set to Hard Disk or Memory spool mode When LPD Spool is set to Off non-spool modeWhen the IP address or computer name is changed Take note of the following when printing 205 On Using SMBPrecautions and Limitations When printer is in offline mode When SMB Spool is set to Hard Disk or Memory spool mode206 Deleting jobs Troubleshooting Exit the Tools Mode screen When Problems Occur208 Condition Cause Treatment Troubleshooting 209 Stop 210Raster for Graphics Mode. Or Jam. Or the message Put XX-sized paper is Displayed Troubleshooting 211Tray will result in paper 212 When the Print Quality is Poor Paper used is not suitable Replace with suitable paper Troubleshooting 213 214 Paper has moisture Replace with new paper Troubleshooting 215 216 Unable to print Network Error Following port . Click Spool Settings to display its Troubleshooting 217 Cause Verification Action Printer is not Printing218 Troubleshooting 219 Set NCP Packet Signature Option=X X 0, 1 or 220 Unable to Obtain Desired Print Results When Switch Off the Power AppearsTroubleshooting 221 222 No Notification Troubleshooting 223 Using TCP/IPWhen Using Windows 95/98/Me When the printer is not printing When Using Windows NT224 Unable to obtain the desired print results Printer is not Found Using SMBTroubleshooting 225 226 Cannot PrintCannot Delete Documents from the Printer Window Cannot Perform Auto Driver Downloading Troubleshooting 227 228 Appendix 230 Main SpecificationsSpecifications of the Printer Appendix 231 Printing Area Shape of the connector Connectors and Allocation Signal232 Pin arrangement Appendix 233 Meaning of the signalsAll connections adhere to the Ieee 1284 connector standard Printing Data Combined Using OverlaysCreating an Overlay 234 Next, print your data with the overlay Printing with an OverlayAppendix 235 Sample Set Jobs Printing Secured Print236 Secured Print Appendix 237 Storing Secured Print/Sample Set Jobs 238 Printing Secured Print/Sample Set Jobs Appendix 239 Following screen appears For Secured Print job 240 241 GlossaryGlossary 242 Index SymbolIndex 243 Index 244 245 This page is intentionally left blank Memo Warranty