15.3Using the Direct Print Utility

This section provides information on the possible causes, status displays, verifying methods and recommended actions pertaining to errors which may occur when the printer is used with the Direct Print Utility.

 

Cause

 

Treatment

 

 

 

 

 

 

 

The printer and the PC are

Status Display

Unable to print (Network Error)

 

connected to different

Verification

Check with the system administrator of the network

 

networks.

 

 

to verify that the network connecting the PC and that

 

 

 

 

connecting the printer are linked by a router or a

 

 

 

 

gateway.

 

 

 

Action

Connect the printer directly to the network

 

 

 

 

connecting the PC.

 

An error has occurred on the

Status Display

Unable to print (Network Error)

 

network between the PC and

 

 

 

 

 

 

Verification

-

 

 

the printer. Connection cannot

 

 

 

 

Action

Ask the system administrator of the network to check

 

be established.

 

 

 

 

the network for errors.

 

 

The IP address of the printer

Status Display

Unable to print (Network Error)

 

is entered wrongly.

 

 

 

 

 

 

Verification

From the printer window, select Properties from the

 

 

 

 

 

 

 

"Printer" menu. Click the "Details" tab of the dialog

 

 

 

 

box displayed. Then select Port Settings. Compare

 

 

 

 

the IP addresses in the "FX TCP/IP DPU Port Setup"

 

 

 

 

dialog box and the printer settings list.

 

 

 

 

"12.1.2 Printer Settings List" for the way to

 

 

 

 

output a printer settings list.

 

 

 

 

Action

Enter the correct IP address set at the printer, in the

 

 

 

 

"FX TCP/IP DPU Port Setup" dialog box.

 

 

The printer is switched off

Status Display

Unable to print (Network Error)

 

after the print instruction has

 

 

 

 

 

 

Verification

Check whether or not the printer is switched on.

 

 

been sent from the PC. Or the

 

 

print instruction is sent to the

Action

Switch on the printer.

 

printer which is switched off.

 

 

 

 

Print instructions from

Status Display

Unable to print (Network Error)

 

multiple PCs are sent to the

 

 

 

 

 

 

Verification

-

 

 

printer at the same time.

 

 

 

 

 

 

 

 

 

Action

- (Printing will be reprocessed automatically.)

 

 

 

 

 

Printing files cannot be

Status Display

Unable to print (Spool Error)

 

spooled due to insufficient

 

 

 

 

 

 

Verification

Double-click My Computer and right-click the disk

 

disk capacity of the PC.

 

 

installed with Windows 95/98/Me (e.g. C-drive).

 

 

 

 

 

 

 

 

Select Properties from the menu displayed and the

 

 

 

 

check the free space available.

 

 

 

 

Action

After erasing unnecessary files to increase the free

 

 

 

 

space available, select Pause Printing from the

 

 

 

 

"Document" menu of the "Printer" window to enable

 

 

 

 

printing to restart.

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Panasonic DA-PC700 manual 216, Unable to print Network Error