Samsung 7100 manual Assign Station Group, Type 1 UCD, Type 2 UCD

OfficeServ 7100 Call Server Programming Guide

[601] ASSIGN STATION GROUP

This MMC is used to build all station groups. There are 40 programmable groups available.

The options for setting up these groups are as follows:

No	Option	Description
0	TYPE	This is the type of group you are creating and can be one of the follow-
		ing:
		0 NORMAL: Used to assign stations in a ring group. The members can
		be stations, common bell contacts or Ring over Page relays.
		1 VMAA: Used to group a number of voice mail port extensions. These
		must have been defined in MMC 207 as VMAA ports or they cannot
		be entered here..
		2 UCD: Used to build a UCD group. The system will support two
		methods of UCD:
		TYPE 1 UCD
		The group OVERFLOW/N-ANS destination(see below) is defined as
		an SLT port to which you must connect some type of announcement
		device to play to callers while they are on hold.
		Please note that this type of UCD group has the following limitations.
		a) The announcement device must be able to terminate the an-
		nouncement with a hook-flash and a transfer back to the UCD
		group.
		b) Only one caller at a time can hear the announcement.
		c) Each caller connected to the announcement must hear the an-
		nouncement in its entirety.
		d) It is possible that a new caller may ‘jump ahead’ in the queue if a
		previous caller is currently connected to the announcement de-
		vice.

TYPE 2 UCD

The group OVERFLOW/N-ANS destination(see below) is defined as an AA port or group. This will only work if an AA card has been in- stalled in the system.

The digital announcer in the AA card will supply two recorded an- nouncements to callers in queue. The first announcement is played only once, the second announcement will repeat for as long as the caller is in queue.

This type of UCD group has the following advantages:

a)No external device need be installed to provide an announce- ment.

b)Multiple callers can hear the announcement(s) simultaneously.

c)Callers hearing the announcement will be transferred to a free UCD group member(agent) as soon as the agent becomes available.

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