Samsung 7100 manual UCD Options

OfficeServ 7100 Call Server Programming Guide

[607] UCD OPTIONS

Sets up UCD options when an AA card has been installed. MMC 601 must have already been used to define a UCD group with an overflow destination of an AA port or group. (A group is preferred over a port because a group allows multiple paths into the AA card and therefore has greater traffic handling capabilities.) When the group overflow timer in MMC 601 expires, the caller will be routed to the AA card. It is here that the caller is played the UCD ‘FIRST MESSAGE’ and ‘SECOND MESSAGE’ while in queue. This will continue until an agent becomes free or the caller is transferred to a final destination.

The following program options apply:

No	Option	Description
00	FIRST MESSAGE	After the caller has overflowed from the UCD group, the first
		message will immediately play.
		This message will only be played once for the caller.
01	SECOND MESSAGE	If no agent has become free after the UCD recall time(see UCD
		Recall Time), the caller will be played the second message.
		This message will be repeated for as long as the caller is in
		queue, at an interval specified in the UCD Recall timer below.
02	EXIT CODE	While the caller is hearing a message(but not during MOH),
		the caller may dial the DTMF digit specified here and be trans-
		ferred immediately to the final destination.(see Final Destination)
		The exit code is optional and does not need to be used. If used,
		the first and second messages may be modified to provide in-
		structions on its use.
03	RETRY COUNT	The UCD program is designed to route a caller to a ‘final destina-
		tion’ after a programmable number of ‘loops’ through the UCD
		message. The range of this counter is 0 to 99. 00 means that
		there is no retry counter and the caller will remain in the UCD
		queue until answered. Any non zero value will route a caller
		through the UCD loop that many times before going to the final
		destination. The UCD will route calls to the final destination im-
		mediately if all members of the group are either out of group or in
		DND.
		Example: If this counter is set to 02, callers reaching a busy
		group will hear the first UCD message, be placed on hold, hear
		the second UCD message, be placed on hold, and finally hear
		the second message again before being transferred to the final
		destination.

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