TROUBLESHOOTING

This section explains problems frequently encountered when using the document filing function. If you experience any difficulty, refer to the following table. For information on general machine problems, printer problems, fax problems, and network scanner problems, please see the troubleshooting sections of the appropriate manuals.

 

Problem

 

Check

Cause and solution

 

 

 

 

 

A

saved file

has

Was the file called up and then printed by

A file that is printed using the [PRINT AND

disappeared.

 

touching the [PRINT AND DELETE THE

DELETE THE DATA] key is automatically

 

 

 

 

 

DATA] key?

deleted after being printed. To print a file

 

 

 

 

 

 

without deleting it, use the [PRINT AND

 

 

 

 

 

 

SAVE THE DATA] key.

 

 

 

 

 

 

 

 

A

file

cannot

be

Is the file's attribute set to [PROTECT]?

A file cannot be deleted when its attribute is

deleted.

 

 

 

set to [PROTECT]. Change the attribute to

 

 

 

 

 

 

[SHARING] and then delete the file.

 

 

 

 

 

A

file's

attribute

Is the file in the main or custom folder?

A file in the Quick File folder cannot be set to

cannot

be

set

to

 

[CONFIDENTIAL]. Move the file to a

[CONFIDENTIAL].

 

different folder or set it to [PROTECT].

 

 

 

 

 

A

file's

attribute

Is the file set to [CONFIDENTIAL]?

A file cannot be simultaneously set to

cannot be changed

 

[CONFIDENTIAL] and [PROTECT]. If set to

to [PROTECT].

 

 

[CONFIDENTIAL],

use

[PROPERTY

 

 

 

 

 

 

CHANGE] (page 7-21)to change the

 

 

 

 

 

 

attribute to [PROTECT].

 

 

 

 

A name in the Quick

Was the name programmed in the advanced

If the name was programmed in the

File folder is cut off.

transmission settings?

advanced transmission settings before the

 

 

 

 

 

 

file was saved in the Quick File folder, that

 

 

 

 

 

 

name will be used. However, if the name is

 

 

 

 

 

 

longer than the maximum name length of the

 

 

 

 

 

 

Quick File folder (30 characters), the excess

 

 

 

 

 

 

characters will be discarded.

 

 

 

 

 

Resolution

settings

Was the file saved at low resolution?

A saved file cannot be transmitted at a

are not possible.

 

 

resolution higher than the resolution at

 

 

 

 

 

 

which it was saved.

 

 

 

 

 

A file name cannot

Have you entered prohibited characters in

Certain characters (symbols) cannot be

be

 

stored

or

the file name?

used in file names. See "ENTERING

changed.

 

 

 

CHARACTERS" (entering

numbers and

 

 

 

 

 

 

symbols) on page 7-29.

 

 

 

 

 

 

A

custom

folder

Have you entered prohibited characters in

Certain characters (symbols) cannot be

name

cannot

be

the folder name?

used in folder names. See "ENTERING

stored or changed.

 

CHARACTERS" (entering

numbers and

 

 

 

 

 

 

symbols) on page 7-29.

 

 

 

 

The printing speed

The file was saved using one of the following

When a file is saved using one of the

of a saved file is

resolution settings:

resolutions setting at left, the printing speed

slow.

 

 

 

● 200 x 200 dpi resolution.

will be slower than when other resolution

 

 

 

 

 

● STANDARD (200 x 100 dpi) or FINE (200

settings are used.

 

 

 

 

 

 

 

x 200 dpi)

 

 

 

 

 

 

 

 

Black

dots

appear

Was the file saved at other than the following

This problem can be alleviated by setting the

when a file that was

resolutions?

resolution to 600x600dpi when saving a file

saved

with

the

● 600x600dpi

with scan save. The problem can be further

document

filing

● 600x600dpi and HALF TONE

alleviated by selecting HALF TONE after

function is printed.

To check the resolution of the saved file,

setting the resolution to 600x600dpi, as light

 

 

 

 

 

touch the [DETAIL] key in step 5 on page 7-

images will be printed lightly.

 

 

 

 

 

 

16.

 

 

 

 

 

 

 

 

 

 

 

 

7

7-31

Page 188 Page 190
Page 189
Image 189
Sharp MX-M700U, MX-M700N, MX-M550U, MX-M620N, MX-M550N, MX-M620U specifications Troubleshooting, Property
Page 188 Page 190

MX-M620U, MX-M550N, MX-M700U, MX-M620N, MX-M550U specifications

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