Xerox Printer fwww manual AaBbCc

Condition	Possible cause	Suggested solutions
		Disconnect the printer cable
		and reconnect. Try a print job
		that you have already printed
	The printer cable is	successfully. If possible,
		attach the cable and the
	loose or defective.
		machine to another
		computer and try a print job
The machine		that you know works. Finally,
		try a new printer cable.
prints, but
the text is		Check the application’s
wrong,	The wrong printer	printer selection menu to
garbled, or	driver was selected.	ensure that your machine is
incomplete.		selected.
	The software	Try printing a job from
	application is
		another application.
	malfunctioning.
	The operating	Exit Windows and reboot the
	system is	computer. Turn the machine
	malfunctioning.	off and then back on again.
	The toner cartridge is	Redistribute the toner, if
		necessary. See page 13.4.
	defective or out of
		If necessary, replace the
	toner.
		toner cartridge.
Pages print,
	The file may have	Check the file to ensure that
but are		it does not contain blank
	blank pages.
blank.		pages.
	Some parts, such as
	the controller or the	Contact a service
	board, may be	representative.
	defective.
The		Select Download as Bit
illustrations	The setting in the
		Image in the TrueType
print
	software application	Options window of the
incorrectly in
	is wrong.	graphic properties and print
Adobe
		the document again.
Illustrator.
The printer		Printing the PDF file as an
does not
		image may solve this
print PDF file
	Incompatibility	problem. Turn on Print As
correctly.
	between the PDF file	Image from the Acrobat
Some parts
	and the Acrobat	printing options.
of graphics,
	products.	NOTE: It will take longer to
text, or
		print when you print a PDF
illustrations
		file as an image.
are missing.

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

Condition Suggested solutions

If a vertical white streak or faded area appears on the page:

•The toner supply is low. You may be able to temporarily extend the toner cartridge life.

Light or faded		See page 13.4. If this does not improve the
print		print quality, install a new toner cartridge.
	•	The paper may not meet paper
		specifications; for example, the paper is too
		moist or too rough. See page 5.2.
	• If the entire page is light, the print resolution
		setting is too low. Adjust the print resolution.
		See the help screen of the printer driver.
	•	A combination of faded or smeared defects
		may indicate that the toner cartridge needs
		cleaning.

•The surface of the LSU part inside the machine may be dirty. Clean the LSU. See page 13.2.

Toner specks	•	The paper may not meet specifications; for
AaBbCc		example, the paper is too moist or too
		rough. See page 5.2.
AaBbCc	•	The transfer roller may be dirty. Clean the
AaBbCc	•	inside of your machine. See page 13.2.
AaBbCc		The paper path may need cleaning. See
		page 13.2.
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	If faded areas, generally rounded, occur
	randomly on the page:
	•	A single sheet of paper may be defective.
Dropouts		Try reprinting the job.
	• The moisture content of the paper is uneven
AaBbCc		or the paper has moist spots on its surface.
		Try a different brand of paper. See page 5.2.
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	•	The paper lot is bad. The manufacturing
AaBbCc		processes can cause some areas to reject
AaBbCc	•	toner. Try a different kind or brand of paper.
AaBbCc		Change the printer option and try again. Go
		to printer properties, click Paper tab, and
		set type to Thick. Refer to the Software
		Section for details.

•If these steps do not correct the problem, contact a service representative.

14.10 <Troubleshooting>