Xerox Printer fwww manual Common Windows problems, Common Linux problems

Common Windows problems

Condition	Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
	• Ensure that the cables are connected
“Error Writing to	correctly, the machine is on.
LPTx” message	• If bi-directional communication is not turned
appears.	on in the driver, it will also cause this
	message.
“General
Protection Fault”,
“Exception OE”,	Close all other applications, reboot Windows
“Spool32”, or	and try printing again.
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
	Just keep waiting until the machine finishes
printer timeout	printing. If the message appears in standby
error occurred.”	mode or after printing has been completed,
messages appear.	check the connection and/or whether an error
	has occurred.

Note

• Refer to Microsoft Windows 98/Me/2000/XP User’s Guide that came with your PC for further information on Windows error messages.

Common Linux problems

Condition		Suggested solutions
	•	Check if the printer driver is installed in
		your system. Open Unified Driver
		configurator and switch to the Printers
		tab in Printers configuration window to
		look at the list of available printers.
		Make sure that your machine is
		displayed on the list. If not, please,
		invoke Add new printer wizard to set up
		your device.
	•	Check if the printer is started. Open
		Printers configuration and select your
		machine on the printers list. Look at the
		description in the Selected printer pane.
		If its status contains “(stopped)” string,
		please, press the Start button. After that
		normal operation of the printer should
		be restored. The “stopped” status might
		be activated when some problems in
		printing occurred. For instance, this
		could be an attempt to print document
		when port is claimed by a scanning
		application.
	•	Check if the port is not busy. Since
		functional components of MFP (printer
The machine does not		and scanner) share the same I/O
print.		interface (port), the situation of
		simultaneous access of different
		“consumer” application to the same port
		is possible. To avoid possible conflicts,
		only one of them at a time is allowed to
		gain control over the device. The other
		“consumer” will encounter “device busy”
		response. You should open ports
		configuration and select the port
		assigned to your printer. In the Selected
		port pane you can see if the port is
		occupied by some other application. If
		this is the case, you should wait for
		completion of the current job or should
		press Release port button, if you are
		sure that the present owner is not
		functioning properly.
	•	Check if your application has special
		print option such as “-oraw”. If “-oraw” is
		specified in the command line
		parameter then remove it to print
		properly. For Gimp front-end, select
		“print” -> “Setup printer” and edit
		command line parameter in the
		command item.

14.15 <Troubleshooting>