Xerox Printer fwww manual Network Scan problems

Network Scan problems

Condition			Suggested solutions
I cannot find a	You can check the scanned file’s destination in
scanned image	the Advanced page in the Network Scan
file.	program’s Properties screen.
	•	Check if the scanned file’s application is on
I cannot find the		your computer.
	•	Check Open immediately with the default
scanned image
		application in the Advanced page in the
file after
		Network Scan program’s Properties screen to
scanning.
		open the scanned image immediately after
		scanning.
I forgot my ID	Check your ID and PIN in the Server page in the
and PIN.	Network Scan program’s Properties screen.
I cannot view	To view the Help file, you need to have Internet
the Help file.	Explorer 4 service pack 2 or above.
I cannot use the	Check your operating system. Supporting
Xerox Network
	operating systems are Windows 98/Me/2000/XP.
Scan Manager.
Fax problems (Phaser 6110MFP/XN only)
Condition			Suggested solutions
The machine is not		•	Unplug the power cord and plug it in again.
working, there is no		•	Ensure that there is power to the electrical
display and the			outlet.
buttons are not
working.
		•	Check that the phone line is connected
No dial tone			properly.
sounds.		•	Check that the phone socket in the wall is
			working by plugging in another phone.
The numbers		Make sure that the numbers are stored in
stored in memory
		memory correctly. Print a Phone Book list,
do not dial
		referring to page 10.5.
correctly.
		• Make sure that the paper is not wrinkled and
The original does			you are putting it in correctly. Check that the
			original is the right size, not too thick or thin
not feed into the
		•	Make sure that the ADF is firmly closed.
machine.
		• The ADF rubber pad may need to be
			replaced. See page 13.10.

Condition		Suggested solutions
Faxes are not	•	The receiving mode should be set to Fax.
	•	Make sure that there is paper in the tray.
received
	•	Check to see if the display shows any error
automatically.
		message. If it does, clear the problem.
	•	Make sure that the original is loaded in the
The machine does		ADF or on the scanner glass.
	•	Sending should show up on the display.
not send.
	•	Check the fax machine you are sending to,
		to see if it can receive your fax.
	•	The fax machine sending you the fax may
The incoming fax		be faulty.
has blank spaces	•	A noisy phone line can cause line errors.
or is of poor-	•	Check your machine by making a copy.
quality.	•	The toner cartridge may be empty. Replace
		the toner cartridge, referring to page 13.5.
Some of the words	The fax machine sending you the fax had a
on an incoming fax
	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you
	See page 13.4.
send.
The machine dials	The other fax machine may be turned off, out
a number, but a
	of paper, or cannot answer incoming calls.
connection with the
	Speak with the other machine operator and
other fax machine
	ask her/him to sort out the problem.
fails.
	There may not be enough memory space to
Faxes do not store	store the fax. If the display shows the Memory
	Full message, delete from memory any faxes
in memory.
	you no longer need and then try again to store
	the fax.
Blank areas
appear at the
bottom of each	You may have chosen the wrong paper
page or on other	settings in the user option setting. For details
pages, with a small	about paper settings, see page 5.2.
strip of text at the
top.

14.14 <Troubleshooting>