Xerox Printer fwww manual Copying problems

Condition	Suggested solutions
Wrinkles or	• Ensure that the paper is loaded properly.
creases	• Check the paper type and quality. See page
	5.2.
	• Turn over the stack of paper in the tray. Also
	try rotating the paper 180° in the tray.

Back of printouts are dirty

Check for leaking toner. Clean the inside of the machine. See page 13.2.

Solid Colour or		•	The toner cartridge may not be installed
Black pages			properly. Remove the cartridge and reinsert
			it.
	A
		•	The toner cartridge may be defective and
			need replacing. Remove the toner cartridge
			and install a new one. See page 13.5.
		•	The machine may require repair. Contact a
			service representative.
Loose toner		•	Clean the inside of the machine. See page
			13.2.
		•	Check the paper type and quality. See page
			5.2.
		•	Remove the toner cartridge and install a
			new one. See page 13.5.
		•	If the problem persists, the machine may
			require repair. Contact a service
			representative.
		Character voids are white areas within parts of
Character Voids		characters that should be solid black:
		•	If you are using transparencies, try another
	A		type of transparency. Because of the
			composition of transparencies, some
			character voids are normal.
		•	You may be printing on the wrong surface of
			the paper. Remove the paper and turn it
			around.
		•	The paper may not meet paper
			specifications. See page 5.2.

	Condition		Suggested solutions
Horizontal stripes		If horizontally aligned black streaks or smears
		appear:
		•	The toner cartridge may be installed
	AaBbCc
			improperly. Remove the cartridge and
	AaBbCc		reinsert it.
	AaBbCc	•	The toner cartridge may be defective.
	AaBbCc		Remove the toner cartridge and install a
			new one. See page 13.5.
	AaBbCc	•	If the problem persists, the machine may
			require repair. Contact a service
			representative.
Curl		If the printed paper is curled or paper does not
		feed into the machine:
		• Turn over the stack of paper in the tray. Also
			try rotating the paper 180° in the tray.
		•	Change the printer option and try again. Go
			to printer properties, click Paper tab, and set
			type to Thin. Refer to the Software Section
			for details.
An unknown image		Your printer is probably being used at an
		altitude of 2,500 m (8,200 ft) or above.
repetitively
		The high altitude may affect the print quality
appears on a next
		such as loose toner or light imaging. You can
few sheets or loose
		set this option through Printer Settings
toner, light print, or
		Utility or Printer tab in printer driver’s
contamination
		properties. Refer to the Software Section for
occurs.
		details.
Copying problems
	Condition		Suggested solutions
Copies are too light		Use Lighten/Darken to darken or lighten the
or too dark.		background of the copies.
		•	If defects are on the original, press
Smears, lines,			Lighten/Darken to lighten the background
marks, or spots			of your copies.
appears on copies.		•	If no defects are on the original, clean the
			scan unit. See page 13.4.
		•	Ensure that the original is face down on the
Copy image is			scanner glass or face up in the ADF.
skewed.		•	Check that the copy paper is loaded
			correctly.
Blank copies print		Ensure that the original is face down on the
out.		scanner glass or face up in the ADF.

14.12 <Troubleshooting>