Xerox Printer fwww manual Common Macintosh problems

Condition		Suggested solutions
	•	Check if a document is loaded into the
		machine.
	•	Check if your machine is connected to
		the computer. Make sure if it is
		connected properly if I/O error is
		reported while scanning.
	•	Check if the port is not busy. Since
		functional components of MFP (printer
		and scanner) share the same I/O
		interface (port), the situation of
		simultaneous access of different
		“consumer” application to the same port
		is possible. To avoid possible conflicts,
		only one of them at a time is allowed to
		gain control over the device. The other
		“consumer” will encounter “device busy”
		response. This can usually happen
The machine does not		while starting scan procedure, and
		appropriate message box will be
scan.
		displayed.
		To identify the source of the problem,
		you should open ports configuration and
		select the port assigned to your
		scanner. Port’s symbol /dev/mfp0
		corresponds to LP:0 designation
		displayed in the scanners’ options, /dev/
		mfp1 relates to LP:1 and so on. USB
		ports start at /dev/mfp4, so scanner on
		USB:0 relates to /dev/mfp4 respectively
		and so forth sequentially. In the
		Selected port pane you can see if the
		port is occupied by some other
		application. If this is the case, you
		should wait for completion of the current
		job or should press Release port button,
		if you are sure that the present port’s
		owner is not functioning properly.
	•	Check if Gimp Front-end has
		“Xsane: Device dialog.” on the “Acquire”
		menu. If not, you should install Xsane
		plug-in for Gimp on the your computer.
I cannot scan via Gimp		You can find Xsane plug-in package for
		Gimp on Linux distribution CD or Gimp
Front-end.		home page. For the detail information,
		refer to the Help for Linux distribution
		CD or Gimp Front-end application.
	If you wish to use other kind of scan
	application, refer to the Help for
	application.

Condition	Suggested solutions
	Please avoid changing print job
	parameters (via LPR GUI, for example)
	while a print job is in progress. Known
I encounter error	versions of CUPS server break the print
	job whenever print options are changed
“Cannot open port	and then try to restart the job from the
device file” when	beginning. Since Unified Linux Driver
printing a document.	locks port while printing, the abrupt
	termination of the driver keeps the port
	locked and therefore unavailable for
	subsequent print jobs. If this situation
	occurred, please, try to release the port.
The printer does not	Incompatibility between the PDF file and
	the Acrobat products:
print PDF file correctly.	Printing the PDF file as an image may
Some parts of
	solve this problem. Turn on Print As
graphics, text, or
	Image from the Acrobat printing options.
illustrations are
	NOTE: It will take longer to print when you
missing.
	print a PDF file as an image.

Common Macintosh problems

Condition	Suggested solutions
	Incompatibility between the PDF file and
The printer does not print	the Acrobat products:
	Printing the PDF file as an image may
PDF file correctly. Some
	solve this problem. Turn on Print As
parts of graphics, text, or
	Image from the Acrobat printing options.
illustrations are missing.
	NOTE: It will take longer to print when
	you print a PDF file as an image.
The document has
printed, but the print job	Update your Mac OS to OS 10.3.3. or
has not disappeared from
	higher.
the spooler in Mac OS
10.3.2.
Some letters are not	This problem is caused because Mac
	OS can not create the font during the
displayed normally
	Cover page printing. English alphabet
during the Cover page
	and numbers are displayed normally at
printing.
	the Cover page.

14.17 <Troubleshooting>