Cisco Systems 15454M6DC Obtaining Technical Assistance

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Cisco ONS 15454 Installation and Operations Guide

November 2001

About This Manual

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical ass istan ce. Cu sto mers an d partne rs can

obtain documentation, troubleshooting tips, and sample configurati ons from online tools. For Cisco.com

registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open

access to Cisco information and resources at anytime, from anywhere in the world. This highly

integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services t o h elp cust omer s a nd pa rtn er s stre aml ine

business processes and improve productivity. Through Cisco.com, you can find information about Cisco

and our networking solutions, services, and programs. In ad dition, you can resolve technical issues with

online technical support, download and test software packages, an d o rder Cisc o le arni ng mat erial s and

merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additi onal personalized information and

services. Registered users can order products, check on the status of an orde r, access t echnical support,

and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

The Cisco TAC website is available to all customers who need technical assistance w ith a Cisco p roduct

or technology that is under warranty or covered by a m ain tena nce cont r act.

If you have a priority level 3 (P3) or priority level 4 (P 4) probl em, c onta ct TAC by going to the TAC

website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most

business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic

product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users

can open a case online by using the TAC Case Open tool at the following w ebsit e:

http://www.cisco.com/tac/caseopen