Dell 360 service manual

Dell™ OptiPlex™ 360

Service Manual

Models DCSM and DCNE

Contents

Main Notes, Cautions, and Warnings Contents 1 Before Working on Your Computer . . . . . . 9 2 Computer Cover. . . . . . . . . . . . . . . . . . . . 19 3 Drive Bezel. . . . . . . . . . . . . . . . . . . . . . . 25 4 Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 5D r i v e s 6 I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . 81 7 Processor Heat-Sink Assembly. . . . . . . 85 8 Memory Modules. . . . . . . . . . . . . . . . . . 89 9 Coin-Cell Battery . . . . . . . . . . . . . . . . . . 93 10 Speakers . . . . . . . . . . . . . . . . . . . . . . . . 95 12 Power Supply . . . . . . . . . . . . . . . . . . . . 103 13 BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 14 System Board . . . . . . . . . . . . . . . . . . . . 119 15 Troubleshooting. . . . . . . . . . . . . . . . . . . 123 16 Contacting Dell . . . . . . . . . . . . . . . . . . . 159 Before Working on Your Computer Recommended Tools Before Working on Your Computer Turning Off Your Computer Inside View of Your Computer Mini Tower Computer Desktop Computer System Board Components Mini Tower Computer System Board Components Page Desktop Computer System Board Components Page After Working on Your Computer Page Computer Cover Mini Tower Computer Cover Removing the Mini Tower Computer Cover Page Replacing the Mini Tower Computer Cover Desktop Computer Cover Removing the Desktop Computer Cover Page Replacing the Desktop Computer Cover Page Drive Bezel Removing the Drive Bezel Replacing the Drive Bezel Removing a Drive Bezel Insert Replacing a Drive Bezel Insert Cards PCI and PCI Express Cards Removing a PCI or PCI Express Card From a Mini Tower Computer Installing or Replacing a PCI or PCI Express Card in a Mini Tower Page Page Page Removing a PCI or PCI Express Card From a Desktop Computer Installing or Replacing a PCI or PCI Express Card in a Desktop Computer Page Page Page Page PS/2 Serial-Port Adapter Removing a PS/2 Serial-Port Adapter From a Mini Tower Computer Installing or Replacing a PS/2 Serial-Port Adapter in a Mini Tower Page Page Page Removing a PS/2 Serial-Port Adapter From a Desktop Computer Installing or Replacing a PS/2 Serial-Port Adapter in a Desktop Page Page Removing a Card From the Optional Riser-Card Cage Page Installing or Replacing a Card in the Optional Riser-Card Cage Page Page Drives About the Drives Recommended Drive Cable Connections Connecting Drive Cables Drive Interface Connectors Connecting and Disconnecting Drive Cables Optical Drive Removing an Optical Drive From the Mini Tower Computer Replacing or Adding an Optical Drive in the Mini Tower Computer Removing an Optical Drive Panel Insert Installing an Optical Drive Panel Insert Removing the Optical Drive From the Desktop Computer Replacing the Optical Drive in the Desktop Computer Page Floppy Drive or Media Card Reader Removing a Floppy Drive or Media Card Reader From the Mini Tower Page Replacing or Adding a Floppy Drive or Media Card Reader in the Mini Tower Com put er Page Removing a Floppy Drive or Media Card Reader From the Desktop Page Replacing or Adding a Floppy Drive or Media Card Reader in the Desktop Computer Page Hard Drives Removing a Hard Drive From the Mini Tower Computer Page Replacing or Adding a Hard Drive in a Mini Tower Computer Page Page Page Removing a Hard Drive From a Desktop Computer Replacing or Adding a Hard Drive in a Desktop Computer Page Page Page I/O Panel Removing the I/O Panel Page Replacing the I/O Panel Page Processor Heat-Sink Assembly Removing the Processor Heat-Sink Assembly 86 Replacing the Processor Heat-Sink Assembly Page Memory Modules Removing a Memory Module Replacing or Adding a Memory Module Page Page Coin-Cell Battery Removing the Coin-Cell Battery Replacing the Coin-Cell Battery Speakers Removing a Speaker Page Replacing a Speaker Page Processor Removing the Processor Replacing the Processor Page Page Power Supply Mini Tower Computer Power Supply Removing the Power Supply From the Mini Tower Computer Replacing the Power Supply in the Mini Tower Computer Page Power Connectors in the Mini Tower Computer P1: System Board Connector Mini Tower Computer Page P2: Processor Connector Mini Tower Computer P3 and P5: Right Angle SATA Connectors Mini Tower Computer P7: Floppy Disk Drive Connector Mini Tower Computer P8 and P9: Right Angle SATA Connectors Mini Tower Computer Desktop Computer Power Supply Removing the Power Supply From the Desktop Computer Replacing the Power Supply in the Desktop Computer Power Connectors in the Desktop Computer P1: MB Connector Desktop Computer P2: CPU Connector Desktop Computer P4: Floppy Disk Drive Connector Desktop Computer Page Page BIOS Flashing the BIOS From a CD Flashing the BIOS From the Hard Drive System Board Removing the System Board Replacing the System Board Page Page Troubleshooting Tool s Power Lights Beep Codes 2 Run the Dell Diagnostics to further identify the problem. (see "Dell Diagnostics" on page136). Diagnostic Lights Diagnostic Light Codes During POST Page Page Page Page Page Page System Messages Hardware Troubleshooter Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Disc Page Dell Diagnostics Main Menu Page Solving Problems Battery Problems Drive Problems Optical drive problems Problems writing to an optical drive Hard drive problems 144 Error Messages drive letter IEEE 1394 Device Problems Keyboard Problems 146 Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Memory Problems Mouse Problems U> press the up- and down-arrow keys Network Problems Power Problems Printer Problems 152 Scanner Problems Sound and Speaker Problems No sound from speakers No sound from headphones 154 Video and Monitor Problems DVI-to-VGA The screen is blank The screen is difficult to read Start 3D image quality is poor 1 Only part of the display is readable Shut down your computer and connect another monitor to the computer. 2 Dell Technical Update Service Dell Support Utility Accessing the Dell Support Utility Clicking the Dell Support Icon Double-Clicking the Dell Support Icon Page Contacting Dell